Ty'aana Wallace
Pittsburgh
Summary
Dynamic professional with extensive experience in customer service and administrative support, notably at Olive Garden. Proven ability to enhance customer satisfaction through strategic task management and collaborative teamwork. Skilled in optimizing operations and training staff, ensuring efficient service delivery and fostering a positive work environment.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Server/Server Trainer/Bartender
Olive Garden Restaurant
08.2024 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Administrative Assistant
Plus Real Estate
12.2023 - 04.2024
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Maintained inventory of office supplies and placed orders.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
Server/Service Manager
Outback Steakhouse
07.2022 - 04.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Analyzed service reports to identify areas of improvement.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Server/Host/Food Server/To-Go Server
Primanti Brothers
03.2020 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Receptionist
Polish'd
07.2019 - 11.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
- Collaborated effectively with team members to ensure seamless coordination of client appointments and overall salon operations.
Lead Banquet Server
The FEZ
11.2018 - 03.2020
- Contributed to successful events by assisting in pre-event planning, including room layouts, seating arrangements, and menu development.
- Trained new staff members on proper serving techniques, company policies, and customer service standards.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
Administrative Assistant
Job Corps Center
06.2017 - 08.2018
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Bachelor - Criminology
Howard University
Washington, DC06-2027
High School Diploma -
Beaver Area High School
Beaver, PA05-2020
Skills
- Collaborative teamwork
- Strategic task management
- Customer service
- Collaborative team management
- Prioritization and scheduling
Timeline
Server/Server Trainer/Bartender
Olive Garden Restaurant
08.2024 - Current
Administrative Assistant
Plus Real Estate
12.2023 - 04.2024
Server/Service Manager
Outback Steakhouse
07.2022 - 04.2023
Server/Host/Food Server/To-Go Server
Primanti Brothers
03.2020 - 01.2022
Receptionist
Polish'd
07.2019 - 11.2020
Lead Banquet Server
The FEZ
11.2018 - 03.2020
Administrative Assistant
Job Corps Center
06.2017 - 08.2018
Bachelor - Criminology
Howard University
High School Diploma -
Beaver Area High School
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