Summary
Overview
Work History
Education
Skills
Summary
Timeline
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Tyeshia Dykes

Harrisburg

Summary

To present a positive and professional image, as the first point of contact and to utilize my skills to help ensure effective and efficient flow of work throughout the office recognizing the importance of interpersonal skills in delivery of service to internal and external consumers.

Overview

17
17
years of professional experience

Work History

Patient Access

Pennstate Health
Enola
11.2022 - Current
  • Oversaw all patient registration processes, including demographic verification and insurance details collection.
  • Conducted audits on registration documents to ensure data accuracy.
  • Processed registration forms and insurance information with efficiency and precision.
  • Maintained organized registration paperwork and verified entered information for correctness.
  • Managed appointment scheduling and ensured completion of necessary forms to enhance operational workflow.
  • Greeted patients and visitors warmly, assisting with registration inquiries and procedures.
  • Facilitated completion of new patient registration paperwork and existing patient updates.

Personal Direct Care Worker

Public Partnerships, LLC
Harrisburg
10.2008 - Current
  • Aging adults, attendant care, companion care, respite care, and home care assistance with habilitation.
  • Provide routine physical and hygiene care in a home or facility.
  • Light housekeeping, errands, attending doctor appointments, and helping with all activities of daily living.
  • Medication reminder, passing out medications, and picking up medications from provided locations.
  • Changed bed linens and dressings.
  • Adaptive equipment, such as a Hoyer lift or sling,
  • Able to kneel, bend, squat, and reach frequently.
  • Able to use a catheter, roll, and boost clients as needed.
  • Document vital statistics and behavior daily.
  • Ability to work effectively as a member of a team, or independently.
  • Ability to communicate effectively, both orally and in writing.
  • Inbound and outbound calls, as needed, with family members and other health care professionals, to ensure stability of care frequently.
  • Computer Skills: WordPerfect, Microsoft Word, Excel, Microsoft Office Outlook, scanners, QuickBooks, spreadsheets, email, and PowerPoint.

Central Patient Transport

UPMC Central PA
Pittsburgh
01.2018 - 07.2022
  • Provided day to day hospital operations by transporting patients to and from testing, procedural and nursing areas safely within the hospitals
  • Delivers supplies, equipment, medications and other materials to patient units, and other designated areas in a safe, timely and accurate manner
  • Perform inspections and disinfecting procedures on transportation equipment utilized by the department
  • Report the status of transportation activities and any abnormal activities to manager in charge
  • Record transportation data electronically in the transport tracking system manually or as appropriate
  • Ensures that a handoff of medication, and or patient occurs with the nurse
  • Ability to maintain a courteous professional demeanor and communicate appropriately with patients, visitors, hospital personnel, and fellow employees always
  • Basic Life Support (BLS) and CPR Certified

Education

High School -

Susquehanna Township High School
05-2006

Some College (No Degree) -

HACC
Harrisburg, PA

Skills

  • Word processing software
  • Medical terminology
  • Microsoft Office applications
  • Spreadsheet management
  • Presentation design
  • Public speaking skills

Summary

Dynamic Patient Access professional with a proven track record at Pennstate Health, excelling in patient registration and data accuracy. Skilled in Microsoft Office applications and adept at public speaking, I enhance operational workflows while ensuring exceptional patient experiences. Committed to teamwork and effective communication, I thrive in fast-paced healthcare environments.

Timeline

Patient Access

Pennstate Health
11.2022 - Current

Central Patient Transport

UPMC Central PA
01.2018 - 07.2022

Personal Direct Care Worker

Public Partnerships, LLC
10.2008 - Current

High School -

Susquehanna Township High School

Some College (No Degree) -

HACC

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Tyeshia Dykes