TYLEAH SOTO
Allentown
Summary
Resourceful Professional with background in hospitality industries. Skilled in assisting customers, scheduling appointments and maintaining a welcoming environment. Knowledgeable in Microsoft Word and office software. Strategic-thinking leader with expertise in expanding network connections, territory development and team collaborations.
Overview
8
8
years of professional experience
Work History
Guest Sales Associate
Bob's Discount Furniture
Bronx
01.2023 - Current
- Assisted customers with online orders placed through company website.
- Providing personalized product recommendations.
- Regularly follow up with customers post-purchase and resolve issues promptly.
- Utilized point-of-sale systems for processing transactions and tracking sales data.
- Generated reports related to daily sales activities or weekly and monthly targets achieved.
- Tracked performance metrics related to franchise sales goals and objectives.
Residential Assistant
Towers and Towers Residential
Bronx
06.2022 - 02.2024
- Prepared and presented comprehensive property reports to inform residents about housing status and community updates.
- Assisted residents with housing applications and document processes.
- Managed paperwork, answered phone calls, and responded to emails to ensure timely communication with residents.
- Organized tenant fills, lease agreements and housing vouchers.
- Maintained residential tenancy agreements for renewal or termination following program guidelines.
Sales Supervisor
Skechers
The Bronx
09.2019 - 05.2022
- Supervised daily sales operations in a fast-paced retail environment.
- Analyzed sales trend to optimize product placement and ongoing promotions throughout the sales floor.
- Assisted customers with inquiries, providing exceptional service to enhance satisfaction.
- Processed cash, credit and check transactions with POS system.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Maintained inventory records and logged new products.
Receptionist
Midtown Dental Clinic
New York
06.2018 - 07.2020
- Managed incoming calls and scheduled patient appointments efficiently.
- Welcomed patients at reception to create a friendly environment.
- Transferred calls to appropriate departments to ensure efficient communication and service delivery.
- Updated and recorded clients' information to support accurate account management.
- Maintained daily calendars and organized filing system of confidential client information for streamlined office operations.
- Assisted with projects assigned by office management.
Education
High School Diploma -
Bronx Theatre High School
The Bronx, NY06-2019
Skills
- Customer Service
- Inventory management
- Transaction processing
- Merchandising
- POS system operation
- Clerical support
- Product knowledge
- Performance analysis
- Office software proficiency
- Team leadership
Languages
English
Professional
Timeline
Guest Sales Associate
Bob's Discount Furniture
01.2023 - Current
Residential Assistant
Towers and Towers Residential
06.2022 - 02.2024
Sales Supervisor
Skechers
09.2019 - 05.2022
Receptionist
Midtown Dental Clinic
06.2018 - 07.2020
High School Diploma -
Bronx Theatre High School