Summary
Overview
Work History
Education
Skills
Timeline
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Tyler Casey

Dallas

Summary

Dependable Shift Manager with experience in fast-paced, quick-service environments. Proven ability to lead teams, ensure top-tier customer service, and manage daily operations efficiently. Committed to creating a positive work environment and delivering consistent results that align with company goals.

Overview

6
6
years of professional experience

Work History

Shift Manager

Dairy Queen
Kingston
04.2022 - Current
  • Supervised daily operations and ensured efficient service during peak hours.
  • Trained and mentored team members on customer service best practices.
  • Assisted in resolving customer complaints to enhance satisfaction and loyalty.
  • Developed and maintained positive working relationships with staff and customers.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Coached employees on interactions with customers to drive exceptional service.
  • Assisted in resolving escalated customer service issues in a timely manner.

Crew Member

Dymonds Farm
Dallas
07.2019 - Current
  • Maintained cleanliness and organization of work areas to uphold safety standards.
  • Monitored inventory levels and restocked supplies as needed throughout shifts.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Resolved customer complaints in a professional manner.
  • Interacted pleasantly with guests to deliver quality customer service.

Education

High School Diploma -

Dallas High School
Dallas, PA
05-2023

Skills

  • Customer service
  • Cash handling
  • Punctual and reliable
  • Problem solving
  • Effective communication
  • Conflict resolution
  • Flexible schedule

Timeline

Shift Manager

Dairy Queen
04.2022 - Current

Crew Member

Dymonds Farm
07.2019 - Current

High School Diploma -

Dallas High School

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Tyler Casey