TYLER HAWKS
Johnstown
Summary
I am looking for a company I can join and grow within, I am dedicated hard working and adaptable. No issues with working long hours or out of town, in search of a job that will allow me to move up within the company and stay until retirement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Apprentice Electrician
Dodson Electric
Ebensburg, PA
02.2026 - Current
- We do new construction and rebuilds for Sheetz.
- Have to read blueprints and scale them to size.
- Mainly work with Metallic clad cable to run circuits, install lights and other devices.
- I have worked in the panel landing wires to breakers and contactor's.
- wired AC units and condensers as well as troubleshoot and testing for continuity.
- Run PVC conduit outside from site lights and pull wires to lights.
- Operate Basket lift and hang outside lights along radius of the Sheetz.
Machine operator
Dupon USA LLC
12.2024 - 02.2025
- Operated and maintained heavy machinery responsible to produce ice cream cones, ensuring efficient and uninterrupted operations.
- Troubleshot and repaired machinery breakdowns, using a variety of hand tools, power tools, and specialized equipment to minimize downtime and maintain production flow.
- Collaborated closely with other operators and maintenance teams to quickly identify and resolve equipment issues, minimizing production delays.
- Documented repairs, maintenance work, and any machine malfunctions, ensuring clear communication with supervisors and other teams.
Technical Support Agent
Breezeline
02.2020 - 05.2024
- Provided exceptional inbound support, handling technical troubleshooting, billing, de-escalation, and sales.
- Successfully trained new agents, enhancing team performance and productivity.
- Completed advanced training programs to deepen knowledge and improve customer satisfaction.
Customer Service Representative
Concentrix
03.2018 - 01.2020
- Assisted QuickBooks online users with account management, payroll, and reconciliation tasks.
- Resolved technical issues related to software installations, updates, and shipments.
- Delivered efficient solutions for small business customers in a high-pressure environment.
Customer Service Representative
Qualfon
02.2016 - 03.2018
- Supported online retail customers with order management, delivery inquiries, and damage claims.
- Managed high call volumes, achieved sales goals, and trained peers to excel in their roles.
Education
Diploma in Electrical Technology - Electrical Technology
Greater Johnstown Career And Technology Center
Johnstown, PA02-2026
High School Diploma - undefined
Greater Johnstown School District
Johnstown, PASkills
- Can comfortably use bucket lift
- Good troubleshooting knowledge of electrical systems
- Blueprint reading
- Safety awareness
- 3 phase circuitry
- Lighting systems
- Hand and power tools
- Attention to detail
Certification
OSHA 10 CERTIFICATE
Timeline
Apprentice Electrician
Dodson Electric
02.2026 - Current
Machine operator
Dupon USA LLC
12.2024 - 02.2025
Technical Support Agent
Breezeline
02.2020 - 05.2024
Customer Service Representative
Concentrix
03.2018 - 01.2020
Customer Service Representative
Qualfon
02.2016 - 03.2018
High School Diploma - undefined
Greater Johnstown School District
Diploma in Electrical Technology - Electrical Technology
Greater Johnstown Career And Technology Center