Tyler Hensley
York
Summary
Energetic and dependable professional with 15 years of experience in the grocery retail and beverage distribution industry. Proven track record as an Account Manager at Ace Distributing, combining strong sales acumen with operational excellence. Known for being personable, detail-oriented, and capable of managing strenuous physical tasks alongside administrative responsibilities. Skilled in building client relationships, maintaining organized workflows, and delivering consistent results in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Account Manager
ACE Distributing
Wrightsville, PA
07.2018 - Current
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and retention.
- Collaborated with cross-functional teams to streamline account management processes, enhancing operational efficiency.
- Analyzed market trends and customer needs to identify opportunities for account growth and service improvement.
- Led contract negotiations, aligning client expectations with organizational capabilities to drive revenue growth.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
Bartender
York State Fair
York, PA
07.2023 - 07.2025
- Crafted and served a variety of beverages to enhance customer satisfaction.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Implemented efficient workflow processes to improve service speed during peak hours.
- Monitored compliance with health and safety regulations in bar operations.
- Resolved customer complaints promptly, maintaining a positive bar atmosphere.
- Collaborated with event coordinators to execute themed beverage services effectively.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Merchandiser
Coca Cola Refreshments
Lemoyne, PA
05.2012 - 06.2018
- Developed and implemented effective merchandising strategies to optimize product visibility and sales performance.
- Analyzed market trends and consumer behavior to adjust product placement and promotions accordingly.
- Trained and mentored junior team members on best practices for inventory management and visual displays.
- Collaborated with cross-functional teams to ensure alignment on promotional initiatives and inventory levels.
- Conducted regular audits of store displays to maintain brand standards and compliance with company guidelines.
- Streamlined replenishment processes, reducing stock discrepancies and enhancing overall operational efficiency.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
Education
High School Diploma -
Irmo High School
Irmo, SCSkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Goal oriented
- Client relationship building
Certification
RAMP Certified
Timeline
Bartender
York State Fair
07.2023 - 07.2025
Account Manager
ACE Distributing
07.2018 - Current
Merchandiser
Coca Cola Refreshments
05.2012 - 06.2018
High School Diploma -
Irmo High School