
Dedicated leader specializing in coaching and change management. Recognized for enhancing customer service and reducing turnover, while fostering a goal-oriented team culture. Ready to apply expertise to achieve impactful results.
Directed a team of 25 direct reports in a high-performing store ranked in the top 10% for company revenue.
Reduced hourly turnover from 140% to 85% in 8 months with intentional shoulder to shoulder work and leaning into hiring top talent
Leveraged inventory excellence within 8 weeks to go from 5 items out daily to 0.2 items
Developed 6 baristas to shift supervisor through bi-weekly connects centered around improving coaching and understanding of policies and procedures
Oversaw monitoring and development of store action plans to enhance weekly sales performance.
Schedule effectively based on seasonal trends to accurately supply the demand we have within a +/- variance of 1.00% weekly.
Develop a team of 17 direct reports to support operational excellence based on quarterly goals set by Starbucks
Analyze P&L on a monthly cadence to ensure profit maximization from period to period