Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tyler Jackson

Philadelphia

Summary

Dedicated leader specializing in coaching and change management. Recognized for enhancing customer service and reducing turnover, while fostering a goal-oriented team culture. Ready to apply expertise to achieve impactful results.

Overview

2
2
years of professional experience

Work History

Coffeehouse Leader

Starbucks
Philadelphia, PA
04.2025 - Current

Directed a team of 25 direct reports in a high-performing store ranked in the top 10% for company revenue.

Reduced hourly turnover from 140% to 85% in 8 months with intentional shoulder to shoulder work and leaning into hiring top talent

Leveraged inventory excellence within 8 weeks to go from 5 items out daily to 0.2 items

Developed 6 baristas to shift supervisor through bi-weekly connects centered around improving coaching and understanding of policies and procedures

Assistant Store Manager

Starbucks
Philadelphia, PA
06.2024 - 04.2025

Oversaw monitoring and development of store action plans to enhance weekly sales performance.

Schedule effectively based on seasonal trends to accurately supply the demand we have within a +/- variance of 1.00% weekly.

Develop a team of 17 direct reports to support operational excellence based on quarterly goals set by Starbucks

Analyze P&L on a monthly cadence to ensure profit maximization from period to period

Education

Bachelor of Business Administration - Business Management

Temple University
Philadelphia, PA
12-2024

Skills

  • Team leadership
  • Sales-driven
  • Process optimization
  • Coaching
  • Attention to detail
  • Sales-driven

Languages

Spanish
Limited Working

Timeline

Coffeehouse Leader

Starbucks
04.2025 - Current

Assistant Store Manager

Starbucks
06.2024 - 04.2025

Bachelor of Business Administration - Business Management

Temple University
Tyler Jackson