Tyler Kester

• • Assisted struggling properties and made reports to the regional manager on improvements that would let the property prosper.

• Helped reach occupancy goals at properties to be able to be listed and sold on market for the client.

• Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.

• Drafted comprehensive marketing and leasing plans.

• Conducted property tours with potential rental clients and answered all questions truthfully regarding facility.

• Created proposals, lease offers and documents for incoming and current tenancies.

• Experienced with new construction, luxury apartment buildings, condominiums, and multiple communities and over 280+ units per property.

• Attended staff meetings and took extensive notes to share with regional property manager.

• Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
• Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
• Kept meticulous records of correspondence between management and tenants.
• Developed marketing materials to highlight property features and attract potential renters.
• Contributed ideas during team meetings that led to innovative solutions for improving overall operational efficiency.
• Improved resident retention rates by consistently providing exceptional customer service experiences at every interaction point.
• Invited prospects to fill out application upon completion of property tour.
• Help with the community events to help build tenant relations as well as build a higher retainment rate.
• Assist with outreach programs lead by our leasing manager.
• Process applications in compliance with Fair Housing requirements.
• Collect feedback to ensure continued positive client experiences.

• Assisted with transition from conventional housing to student housing.

• Manage inquiries and requests for approximately 185 residential and commercial properties (900+units).
• Market rental space via internet, phone, and email.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Increased customer satisfaction by analyzing feedback and implementing necessary changes.
• Collect payments and provide account information to residents.
• Review and prepare invoices for payment.
• Manage stock inventory for supplies and appliances.
• Identify the need for property repair and improvements.
• Organize and maintain resident and vendor records.
• Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Collect feedback to ensure continued positive client experiences.
• Used Appfolio to keep record of financial transactions and rental applications.
• Monitored advertising effectiveness by gathering information about market competition in local area.
• Conducted thorough market research to ensure competitive pricing strategies that attracted potential renters.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Process applications in compliance with Fair Housing requirements.
• Identify prospective resident's needs to schedule and complete prospective resident tours.