Tyler Langkamer
Bethlehem
Summary
Dynamic operations leader with a proven track record at excelling in strategic planning and process improvements. Enhanced operational efficiency and employee engagement, driving significant cost reductions. Adept at team building and problem-solving, fostering a collaborative culture that maximizes productivity and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Director of Operations
Lotus Restaurant Group- Edge Restaurant/ Surv Restaurant/ Sunny Side Up
11.2023 - 09.2025
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Defined, implemented, and revised operational policies and guidelines.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Monitored budget and utilized operational resources.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Mentored and coached team members to foster productive and engaging work environment.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audits.
Manager
Bolete Restaurant
08.2022 - 10.2023
- Managed and motivated employees to be productive and engaged in work through informative pre services using hands on training, tastings, and quizzes
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained high level of service with a Resy rating of 4.8-4.9 through guest satisfaction and attention to detail for the best experience.
General Manager
Lotus Restaurant Group- Edge Restaurant/ Surv Restaurant
08.2019 - 07.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
General Manager
Billy's Downtown Diner
09.2018 - 03.2019
- Formulated policies and procedures to streamline operations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Opened the Easton Location, hiring staff, performing training, fostering and cultivating guest satisfaction and loyalty to brand
FOH Manager/General Manager
The Melting Pot
06.2014 - 08.2018
- Performed cash handling activities and secured nightly bank deposits.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Number 1 in the Region out of 22 stores through high ratings and reviews, sales, low labor
- Resolved guests complaints while maintaining positive customer environment.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
Education
No Degree - International Relations
Northampton Community College
Bethlehem, PA 05.2001 -
Skills
Strategic planning and execution
Strategic planning
Process improvements
Operations oversight
Operational efficiency
Workforce planning
Cost control
Schedule oversight
Teamwork and collaboration
Team building
Problem-solving abilities
Multitasking Abilities
Timeline
Director of Operations
Lotus Restaurant Group- Edge Restaurant/ Surv Restaurant/ Sunny Side Up
11.2023 - 09.2025
Manager
Bolete Restaurant
08.2022 - 10.2023
General Manager
Lotus Restaurant Group- Edge Restaurant/ Surv Restaurant
08.2019 - 07.2022
General Manager
Billy's Downtown Diner
09.2018 - 03.2019
FOH Manager/General Manager
The Melting Pot
06.2014 - 08.2018
No Degree - International Relations
Northampton Community College
05.2001 -