Dynamic operations leader with a proven track record at excelling in strategic planning and process improvements. Enhanced operational efficiency and employee engagement, driving significant cost reductions. Adept at team building and problem-solving, fostering a collaborative culture that maximizes productivity and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Director of Operations
Lotus Restaurant Group- Edge Restaurant/ Surv Restaurant/ Sunny Side Up
11.2023 - 09.2025
Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Defined, implemented, and revised operational policies and guidelines.
Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Monitored budget and utilized operational resources.
Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
Analyzed customer feedback and identified areas for improvement to drive business success.
Mentored and coached team members to foster productive and engaging work environment.
Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audits.
Manager
Bolete Restaurant
08.2022 - 10.2023
Managed and motivated employees to be productive and engaged in work through informative pre services using hands on training, tastings, and quizzes
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Accomplished multiple tasks within established timeframes.
Maximized performance by monitoring daily activities and mentoring team members.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Maintained high level of service with a Resy rating of 4.8-4.9 through guest satisfaction and attention to detail for the best experience.