Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyler Langkamer

Bethlehem

Summary

Dynamic operations leader with a proven track record at excelling in strategic planning and process improvements. Enhanced operational efficiency and employee engagement, driving significant cost reductions. Adept at team building and problem-solving, fostering a collaborative culture that maximizes productivity and customer satisfaction.

Overview

11
11
years of professional experience

Work History

Director of Operations

Lotus Restaurant Group- Edge Restaurant/ Surv Restaurant/ Sunny Side Up
11.2023 - 09.2025
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Defined, implemented, and revised operational policies and guidelines.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Monitored budget and utilized operational resources.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
  • Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
  • Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audits.

Manager

Bolete Restaurant
08.2022 - 10.2023
  • Managed and motivated employees to be productive and engaged in work through informative pre services using hands on training, tastings, and quizzes
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained high level of service with a Resy rating of 4.8-4.9 through guest satisfaction and attention to detail for the best experience.

General Manager

Lotus Restaurant Group- Edge Restaurant/ Surv Restaurant
08.2019 - 07.2022
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.

General Manager

Billy's Downtown Diner
09.2018 - 03.2019
  • Formulated policies and procedures to streamline operations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Opened the Easton Location, hiring staff, performing training, fostering and cultivating guest satisfaction and loyalty to brand

FOH Manager/General Manager

The Melting Pot
06.2014 - 08.2018
  • Performed cash handling activities and secured nightly bank deposits.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
  • Number 1 in the Region out of 22 stores through high ratings and reviews, sales, low labor
  • Resolved guests complaints while maintaining positive customer environment.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.

Education

No Degree - International Relations

Northampton Community College
Bethlehem, PA
05.2001 -

Skills

Strategic planning and execution

Strategic planning

Process improvements

Operations oversight

Operational efficiency

Workforce planning

Cost control

Schedule oversight

Teamwork and collaboration

Team building

Problem-solving abilities

Multitasking Abilities

Timeline

Director of Operations

Lotus Restaurant Group- Edge Restaurant/ Surv Restaurant/ Sunny Side Up
11.2023 - 09.2025

Manager

Bolete Restaurant
08.2022 - 10.2023

General Manager

Lotus Restaurant Group- Edge Restaurant/ Surv Restaurant
08.2019 - 07.2022

General Manager

Billy's Downtown Diner
09.2018 - 03.2019

FOH Manager/General Manager

The Melting Pot
06.2014 - 08.2018

No Degree - International Relations

Northampton Community College
05.2001 -

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Tyler Langkamer