Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Fillmore

New Derry

Summary

Dynamic leader with a proven track record at Loyalhanna Senior Suites, enhancing guest satisfaction through exceptional customer service and eco-friendly practices. Skilled in budgeting and staff training, I successfully streamlined operations, resulting in improved efficiency and reduced costs. Committed to maintaining high standards of cleanliness and safety in all environments.

Professional in hospitality management with significant experience in overseeing housekeeping operations. Proven track record of enhancing cleanliness standards and ensuring guest satisfaction. Strong focus on team collaboration, adaptability, and consistently achieving results. Skilled in staff training, inventory management, and implementing efficient cleaning protocols. Dependable and flexible, able to meet changing needs while maintaining high standards.

Overview

11
11
years of professional experience

Work History

Head of Housekeeping Services

Loyalhanna Senior Suites
04.2022 - Current
  • Spearheaded the implementation of eco-friendly cleaning practices to reduce environmental impact while maintaining high-quality services.
  • Maintained a safe working environment through rigorous adherence to OSHA regulations and industry best practices.
  • Improved customer ratings by promptly addressing any guest concerns or complaints regarding housekeeping services.
  • Established strong relationships with other department heads to coordinate efforts for seamless hotel operations.
  • Reduced costs with careful inventory management, monitoring supply levels, and negotiating favorable pricing with vendors.
  • Collaborated with maintenance teams to address repair issues in a timely manner, ensuring minimal disruption to guests'' stays.
  • Streamlined housekeeping operations for increased efficiency through effective staff scheduling, task delegation, and resource allocation.
  • Oversaw hiring process for new housekeeping staff members by selecting qualified candidates who aligned with company values and possessed strong customer service skills.
  • Managed annual budget planning for housekeeping department by reviewing expenses, forecasting future needs, and identifying areas for cost reduction.
  • Coordinated special projects such as deep cleanings or renovations to minimize disruption to guests and maximize available resources.
  • Promoted a culture of excellence within the housekeeping department by setting clear expectations, providing ongoing support, and celebrating team successes.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and order in all rooms and common areas.
  • Assessed staff performance regularly through evaluations and one-on-one meetings to provide constructive feedback on strengths and areas needing improvement.
  • Developed comprehensive training programs to ensure all housekeeping staff members were well-versed in cleaning techniques, safety protocols, and company policies.
  • Implemented quality control measures to consistently meet or exceed established cleanliness benchmarks.
  • Continuously updated housekeeping procedures in accordance with evolving industry standards to maintain a competitive edge.
  • Conducted regular inspections of guest rooms, common areas, and laundry facilities to ensure compliance with cleanliness and hygiene requirements.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Increased employee performance through effective supervision and training.

Warehouse Shipper

Hills Wholesale Gaming
01.2020 - 04.2022
  • Increased warehouse efficiency by streamlining shipping processes and implementing innovative solutions.
  • Ensured timely deliveries for customer satisfaction by closely monitoring shipments and proactively addressing potential issues.
  • Improved accuracy in order fulfillment through meticulous attention to detail when picking, packing, and labeling orders.
  • Conducted periodic audits of stored items, identifying discrepancies and taking corrective action as needed.
  • Contributed to reducing product damage by properly packing items and securing them for transport.
  • Reduced order processing time with diligent organization of products and accurate documentation.
  • Collaborated effectively with team members to expedite order fulfillment and maintain smooth operations.
  • Checked and rechecked orders before packaging and shipping items.

Sandwich Artist

Subway
03.2018 - 01.2020
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.

Clothes Sorter

Salvation Army Thrift Store
07.2014 - 03.2018
  • Facilitated smooth communication between departments by serving as a liaison between the sorting team and other areas of the company.
  • Contributed to increased sales by ensuring high-quality clothing items were sorted accurately for retail display.
  • Collaborated with team members to develop new strategies for optimizing the sorting process, resulting in smoother operations.
  • Exceeded performance goals consistently, demonstrating a strong commitment to the success of the clothes-sorting operation.
  • Provided excellent customer service when needed, offering assistance in locating specific clothing items or answering questions about product availability.
  • Supported store merchandising efforts by arranging sorted items strategically on sales floors according to style, color, and seasonality trends.
  • Reduced errors in clothing categorization by regularly reviewing company guidelines and staying informed about industry trends.
  • Assisted with shipping preparation duties as needed, including packaging sorted clothes securely for transport.

Education

Derry Area High School
Derry, PA
05-2013

Skills

  • Customer service focus
  • Scheduling and planning
  • Workload prioritization
  • Staff training and development
  • Health and safety compliance
  • Task delegation
  • Budgeting and financial management
  • Policy enforcement
  • Cleaning and sanitation
  • Vacuuming and sweeping
  • Cleaning bathrooms
  • Folding clean laundry

Timeline

Head of Housekeeping Services

Loyalhanna Senior Suites
04.2022 - Current

Warehouse Shipper

Hills Wholesale Gaming
01.2020 - 04.2022

Sandwich Artist

Subway
03.2018 - 01.2020

Clothes Sorter

Salvation Army Thrift Store
07.2014 - 03.2018

Derry Area High School

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Stephanie Fillmore