Tyler Nicol
Fairless Hills
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills honed at Colby Enterprises Red Robin. Proven track record in cash handling and inventory management, consistently enhancing guest satisfaction and team performance. Adept at multitasking in fast-paced environments, fostering collaboration, and driving operational excellence.
Overview
14
14
years of professional experience
Work History
Server/Bartender
Colby Enterprises Red Robin
08.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Assistant General Manager
Colby Enterprises Red Robin
09.2016 - 05.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Resolved problems promptly to elevate customer approval.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Cook
Colby Enterprises Red Robin
04.2011 - 08.2015
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Education
High School Diploma -
Pennsbury High School
Fairless Hills, PA06-2010
Associate of Arts - Health And Physical Education
Bucks County Community College
Newtown, PA12-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Team collaboration
- Inventory management
- Multitasking and organization
- Team member support
- Positive and professional
- Team player
Timeline
Server/Bartender
Colby Enterprises Red Robin
08.2022 - Current
Assistant General Manager
Colby Enterprises Red Robin
09.2016 - 05.2022
Cook
Colby Enterprises Red Robin
04.2011 - 08.2015
High School Diploma -
Pennsbury High School
Associate of Arts - Health And Physical Education
Bucks County Community College
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