Tyler Poole
Zelienople
Summary
Results-driven Technical Care Specialist with proven skills in remote support, issue troubleshooting, and customer service. Committed to enhancing client satisfaction and optimizing service delivery processes.
Detail-oriented professional with a background in technical support and warehouse operations. Renowned for boosting service delivery efficiency and client satisfaction through effective collaboration and problem-solving techniques.
Overview
4
4
years of professional experience
Work History
Technical Care Specialist
Guardian Protection
Warrendale, PA
10.2025 - Current
- Provided technical support to customers, resolving product inquiries and troubleshooting issues.
- Collaborated with cross-functional teams to improve service delivery processes and client satisfaction.
- Utilized company software to track service requests and manage follow-up communications effectively.
- Educated clients on system features, enhancing user experience and operational efficiency.
- Boosted first call resolutions by utilizing remote desktop tools to assess and troubleshoot user issues directly in realtime.
Warehouse Operator
Owens and Minor
Warrendale, PA
11.2021 - 10.2025
- Operated forklifts and pallet jacks to transport materials within warehouse.
- Managed inventory levels using Warehouse Management System (WMS) for efficient stock control.
- Collaborated with team to ensure timely processing of incoming and outgoing shipments.
- Trained new staff on warehouse procedures and equipment operation for improved efficiency.
- Implemented best practices in picking and packing processes to enhance productivity.
- Monitored quality control measures to minimize errors during order fulfillment operations.
Education
Bachelor of Science - Marketing
Slippery Rock University of Pennsylvania
Slippery Rock, PA07.2025
Skills
- Remote support
- Software installation
- Network configuration
- Wireless networking
- Product knowledge
- Service support
- Issue troubleshooting
- Analytical thinking
- Windows 10
- Customer service expert
- Microsoft outlook
Timeline
Technical Care Specialist
Guardian Protection
10.2025 - Current
Warehouse Operator
Owens and Minor
11.2021 - 10.2025
Bachelor of Science - Marketing
Slippery Rock University of Pennsylvania