Summary
Overview
Work History
Education
Skills
Certification
Timeline
2024 Top 5 most profitable restaurants
Generic

Tyler Shingleton

Freedom

Summary

Dynamic General Manager with a proven track record at Firebirds Wood Fired Grill, excelling in leadership and operations management. Spearheaded initiatives that drove year-over-year growth and enhanced team performance through effective training. Skilled in P&L management and problem resolution, fostering strong relationships that boosted customer loyalty and brand awareness.

Overview

8
8
years of professional experience
1
1
Certification

Work History

General Manager

Firebirds Wood Fired Grill
10.2022 - Current
  • Oversaw daily operations to ensure high-quality guest experiences and service standards.
  • Managed staff training and development programs to enhance team performance and engagement.
  • Implemented cost control measures to optimize budget allocation and minimize waste.
  • Developed marketing strategies that increased local brand awareness and customer loyalty.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

Senior Manager

Anthony's Coal Fire Pizza
05.2019 - 06.2022
  • Led cross-functional teams to streamline operational processes and enhance overall efficiency.
  • Developed and implemented strategic initiatives to improve team performance and achieve business objectives.
  • Mentored junior managers, fostering professional growth and enhancing leadership capabilities within the organization.
  • Analyzed performance metrics to identify areas for improvement and drive data-driven decision-making.
  • Coordinated with stakeholders to ensure timely execution of strategic initiatives, enhancing interdepartmental collaboration.

Lead Bartender

Anthony's Coal Fire Pizza
05.2017 - 05.2019
  • Supervised bar operations, ensuring optimal service quality and adherence to safety standards.
  • Trained and mentored junior bartenders, enhancing team performance and service efficiency.
  • Developed innovative cocktail recipes, elevating customer experience and menu diversity.
  • Managed inventory control processes, reducing waste and optimizing stock levels.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.

Education

Bachelor of Arts - Criminology

Indiana University of Pennsylvania
Indiana, PA
05-2018

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Effective leader
  • Efficient multi-tasker
  • Staff training/development
  • Inventory control
  • Employee scheduling
  • P&L management
  • Labor cost controls
  • Deadline oriented

Certification

ServSafe

Owner Manager RAMP

Timeline

General Manager

Firebirds Wood Fired Grill
10.2022 - Current

Senior Manager

Anthony's Coal Fire Pizza
05.2019 - 06.2022

Lead Bartender

Anthony's Coal Fire Pizza
05.2017 - 05.2019

Bachelor of Arts - Criminology

Indiana University of Pennsylvania

2024 Top 5 most profitable restaurants

We were the 4th most profitable restaurant in the company out of 66 locations 

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Tyler Shingleton