Tyler Shingleton
Freedom
Summary
Dynamic General Manager with a proven track record at Firebirds Wood Fired Grill, excelling in leadership and operations management. Spearheaded initiatives that drove year-over-year growth and enhanced team performance through effective training. Skilled in P&L management and problem resolution, fostering strong relationships that boosted customer loyalty and brand awareness.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Firebirds Wood Fired Grill
10.2022 - Current
- Oversaw daily operations to ensure high-quality guest experiences and service standards.
- Managed staff training and development programs to enhance team performance and engagement.
- Implemented cost control measures to optimize budget allocation and minimize waste.
- Developed marketing strategies that increased local brand awareness and customer loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Senior Manager
Anthony's Coal Fire Pizza
05.2019 - 06.2022
- Led cross-functional teams to streamline operational processes and enhance overall efficiency.
- Developed and implemented strategic initiatives to improve team performance and achieve business objectives.
- Mentored junior managers, fostering professional growth and enhancing leadership capabilities within the organization.
- Analyzed performance metrics to identify areas for improvement and drive data-driven decision-making.
- Coordinated with stakeholders to ensure timely execution of strategic initiatives, enhancing interdepartmental collaboration.
Lead Bartender
Anthony's Coal Fire Pizza
05.2017 - 05.2019
- Supervised bar operations, ensuring optimal service quality and adherence to safety standards.
- Trained and mentored junior bartenders, enhancing team performance and service efficiency.
- Developed innovative cocktail recipes, elevating customer experience and menu diversity.
- Managed inventory control processes, reducing waste and optimizing stock levels.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
Education
Bachelor of Arts - Criminology
Indiana University of Pennsylvania
Indiana, PA05-2018
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Efficient multi-tasker
- Staff training/development
- Inventory control
- Employee scheduling
- P&L management
- Labor cost controls
- Deadline oriented
Certification
ServSafe
Owner Manager RAMP
Timeline
General Manager
Firebirds Wood Fired Grill
10.2022 - Current
Senior Manager
Anthony's Coal Fire Pizza
05.2019 - 06.2022
Lead Bartender
Anthony's Coal Fire Pizza
05.2017 - 05.2019
Bachelor of Arts - Criminology
Indiana University of Pennsylvania
2024 Top 5 most profitable restaurants
We were the 4th most profitable restaurant in the company out of 66 locations