Tyler Shufflin
McDonald
Summary
Accomplished Senior Service Representative at Tenaris Global Services, experienced in enhancing customer satisfaction and resolving field technical issues. Expert in oilfield safety protocols and drill string assembly, I've mentored new team members at Nabors Drilling, significantly contributing to operational excellence and safety standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Service Representative
Tenaris Global Services
09.2021 - Current
- Enhanced customer satisfaction by providing timely and efficient field service support.
- Expedited resolution of complex technical issues by leveraging expertise across various product lines.
- Developed strong relationships with clients, fostering trust and loyalty.
- Achieved high levels of customer satisfaction by maintaining expert knowledge on industry trends and product offerings.
- Delivered prompt service to prioritize customer needs.
Rig Hand
TEAM Services Group
02.2021 - 09.2021
- Expedited daily operations by preparing necessary tools and equipment for upcoming tasks before commencing each work shift.
- Safeguarded crew members by strictly adhering to safety protocols during all tasks and activities on the rig floor.
- Increased safety standards by conducting thorough inspections of rig components, identifying potential hazards, and implementing corrective actions.
- Prevented costly damages to equipment by carefully handling drill bits during installation or removal procedures on the rig floor.
Roughneck
Nabors Drilling USA
03.2016 - 01.2021
- Contributed to successful drilling operations by assembling and disassembling drilling equipment as needed.
- Assisted in accurate wellbore placement with proper handling of drill string components during tripping operations.
- Assisted in the training and mentoring of new roughnecks, helping them quickly acclimate to their roles within the team.
- Supported effective decision-making on site by providing accurate information on drilling progress and conditions to supervisors and management personnel.
- Cleaned up and inspected equipment after use.
Education
High School Diploma -
Gaylord High School
Gaylord, MI05-2012
Skills
- Strong work ethic
- Drill string assembly
- Empathy and patience
- Oilfield safety protocols
- Hand tool proficiency
- Goal-oriented mindset
- Lockout and tagout procedures
- Training and mentoring
- Power tool proficiency
- Torque wrench usage
- First aid and CPR certification
- Slip and elevator use
- Threaded connection experience
Certification
- PEC Basic Orientation – PEC Safety.
- Fall Protection Certification - Occupational Safety and Health Administration (OSHA) or similar bodies.
- SafeLandUSA Orientation - SafeLandUSA Endorsed Training Providers.
- H2S Alive (Hydrogen Sulfide Training) - Energy Safety Canada.
- Gas Detection Training – Various certified trainers.
- Firefighting and Fire Prevention Certification - Various authorized training centers.
- Personal Protective Equipment Training – Various certified trainers or safety organizations.
- CPR/AED Certification
- First Aid Certification
Timeline
Senior Service Representative
Tenaris Global Services
09.2021 - Current
Rig Hand
TEAM Services Group
02.2021 - 09.2021
Roughneck
Nabors Drilling USA
03.2016 - 01.2021
High School Diploma -
Gaylord High School
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