Tyler Thompson
West Chester
Summary
Dynamic Account Manager with a proven track record at PCNA, excelling in client relationship building and strategic planning. Enhanced client satisfaction through effective problem resolution and upselling initiatives, resulting in increased revenue. Skilled in CRM tools and fostering teamwork, I consistently exceed sales targets while delivering exceptional customer service.
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
As well as a Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
10
10
years of professional experience
Work History
Account Manager/Outside Sales Representative
PCNA
01.2021 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
Sales Representative
Tivity Health Inc.
07.2018 - 12.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Participated in trade shows and conferences to network and generate leads.
- Cultivated deep understanding of product features to answer questions and overcome objections.
Account Manager
Empire Management Group
06.2016 - 05.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Sales Representative
Angie's List
08.2015 - 04.2016
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered collaborative environment, sharing best practices among sales team.
- Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Reduced lead response times through prompt follow-up activities, increasing the likelihood of converting prospects into clients.
- Established credibility during initial contact by presenting a professional image and demonstrating extensive knowledge about company products or services.
- Enhanced customer relations through attentive listening and promptly addressing inquiries during calls.
- Participated in regular training sessions to continuously improve communication skills and product knowledge.
Education
Sports/ Business Management - Entrepreneurial Studies/ Business Management
Florida International University
Miami, FL05-2016
GED -
Henderson Highschool
West Chester, PA06-2012
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Strategic planning
- Client relationship building
- Networking skills
- Customer relationship management (CRM)
- Cross-functional collaboration
- Data-driven decision making
- Goal oriented
Timeline
Account Manager/Outside Sales Representative
PCNA
01.2021 - Current
Sales Representative
Tivity Health Inc.
07.2018 - 12.2020
Account Manager
Empire Management Group
06.2016 - 05.2018
Sales Representative
Angie's List
08.2015 - 04.2016
Sports/ Business Management - Entrepreneurial Studies/ Business Management
Florida International University
GED -
Henderson Highschool
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