Tylisha Lampkin- Garvin
Philadelphia
Summary
Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. I'm very focused on maximizing service and very comfortable working with little oversight. I am a dedicated customer service specialist providing skills to prioritize and multi-task in fast-paced working environment. I am highly skilled in Epic with a background in both clinicals and administrative settings.
Overview
22
22
years of professional experience
Work History
Patient Registration Specialist
Children Hospital of Philadelphia
Philadelphia
08.2024 - Current
- Verified patient information and insurance details during registration process.
- Assisted families in completing necessary paperwork for admissions.
- Coordinated with medical staff to ensure accurate patient data entry.
- Educated patients about hospital services and registration procedures.
- Updated electronic health records with patient information efficiently.
- Collaborated with team members to streamline registration workflows.
- Maintained confidentiality of patient records in compliance with regulations.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Verified patient insurance information for accuracy and completeness.
- Processed pre-authorization requests for medical services efficiently.
- Maintained updated records of insurance status and patient eligibility.
- Educated patients on insurance coverage and benefits available to them.
Registration Specialist
Mainline Health- Emergency Department
Wynnewood
07.2024 - Current
- Utilized multiple computer systems to access patient information, update records, verify insurance eligibility.
- Provided excellent customer service to patients and their families regarding registration process.
- Communicated with various departments to ensure timely processing of patient registrations.
- Performed triage assessments on incoming patients and determined the urgency of their medical needs.
- Provided support to nurses by responding promptly to codes or emergencies.
- Conducted patient interviews to obtain pertinent information such as medical history, allergies.
- Utilized various computer systems including EPIC for data entry purposes.
- Organized paperwork related to admissions, discharges, transfers, laboratory results.
- Managed incoming calls from patients seeking medical advice or guidance.
Energy Assistance Worker
Commonwealth of Pennsylvania
Philadelphia, PA
11.2023 - 06.2024
- Provided casework services to clients, including conducting initial assessments and developing individualized case plans.
- Assisted clients with job searches, budgeting, parenting skills, housing resources and other social services as needed.
- Coordinated referrals for mental health counseling, substance abuse treatment and other community resources.
- Prepared summaries of daily work completed for review by supervisors.
- Maintained confidentiality of sensitive information entered into the system.
- Reviewed existing information for accuracy and made necessary corrections.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Processed incoming referrals for new patients, verifying insurance information and scheduling appointments accordingly.
Clerical Supervisor
Commonwealth of Pennsylvania Assistance Office
Delaware County
03.2023 - 11.2023
- Supervised and trained clerical staff to ensure efficient and accurate operations.
- Developed and implemented policies, procedures, and systems for the clerical department.
- Monitored and analyzed workflow processes of the clerical department.
- Coordinated with other departments to ensure proper communication between all areas of the organization.
- Maintained accurate records of employee performance evaluations, attendance, training.
- Provided assistance in resolving customer inquiries or complaints related to clerical services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Clerk Specialist
United States Post Office
Townsend
07.2014 - 02.2023
- Operated mail processing equipment and manually sorted mail.
- Processed payments and handled cash using point of sale (POS) computer system.
- Sold stamps, services and packaging.
- Help customers fill out change of address forms and reports for lost or stolen mail.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Utilized factors such as package shape and final destination to sort into correct bins for delivery.
- Offered support and advice to newer personnel to improve performance.
- Set goals and operating procedures that maximized employee effectiveness.
Sales Representative Supervisor
City Of Philadelphia
Philadelphia
06.2010 - 07.2014
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Tracked monthly sales to generate reports for monthly meetings.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Monitored office inventory to maintain supply levels.
- Directed and oversaw office personnel activities.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Supported staff through in-service training, providing mentorship and additional resources.
- Coordinated with managers and departments to interview new personnel and recognize excellent performance.
- Organized and maintained documents, files and records.
- Established work procedures or schedules to organize daily work of administrative staff.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Reviewed files and records to obtain information and respond to requests.
Assistant to the Director
City Of Philadelphia Prisons
Philadelphia
07.2008 - 06.2010
- Developed team atmosphere to drive supportive and productive work environment.
- Participated in staff meetings, working groups or task forces to implement strategic initiatives.
- Maintained positive relationships with vendors and external partners to support business resilience efforts.
- Handled incoming and outgoing mail, email and faxes.
- Directed special projects and daily operations.
- Managed schedules by completing work accurately and on time.
- Mentored new employees on industry practices and business operations.
- Oversaw recordkeeping and reporting efforts to satisfy document processing guidelines.
- Coached and guided direct reports on day-to-day operations and company policies and procedures.
- Identified, corrected and reported data entry errors.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Proofread and edited documents to correct errors.
Correctional Officer
City Of Philadelphia Prisons
Philadelphia
03.2004 - 06.2008
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Maintained clear and open communications with facility areas to support safe operations.
- Applied non-violent response tools and physical restraint during problematic situations.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
- Supervised offender work assignments and evaluated performance for compliance with standard regulations.
- Oversaw public areas and grounds to verify cleanliness and inmate safety.
Energy Assistance Worker
Commonwealth of Pennsylvania
Philadelphia
Education
Associate of Science - Social Psychology
Chestnut Hill College
Philadelphia, PA05.2025
High School Diploma -
Philadelphia Regional High School
Philadelphia, PA06.2000
Skills
- Mail sorting
- Database management
- Handling payments
- Billing and invoicing
- Administrative tasks
- Customer satisfaction
- Schedule and calendar management
- Peer relationships
- Processing mail
- Scanning and copying
- Team collaboration
- Professional and mature
- Database entry
- Key relationship development
- Meeting planning
- Proper phone etiquette
- Appointment setting
- Strong problem solver
- Dedicated team player
- Healthcare administration
- Administrative functions
- Insurance verification
- Patient registration
- HIPAA compliance
- Patient confidentiality
- Patient correspondence
- Patient contact
- File coordination
- Rapid decision making
- Claims processing
- Time management
- Eligibility determination
- Epic Trained
Timeline
Patient Registration Specialist
Children Hospital of Philadelphia
08.2024 - Current
Registration Specialist
Mainline Health- Emergency Department
07.2024 - Current
Energy Assistance Worker
Commonwealth of Pennsylvania
11.2023 - 06.2024
Clerical Supervisor
Commonwealth of Pennsylvania Assistance Office
03.2023 - 11.2023
Clerk Specialist
United States Post Office
07.2014 - 02.2023
Sales Representative Supervisor
City Of Philadelphia
06.2010 - 07.2014
Assistant to the Director
City Of Philadelphia Prisons
07.2008 - 06.2010
Correctional Officer
City Of Philadelphia Prisons
03.2004 - 06.2008
Energy Assistance Worker
Commonwealth of Pennsylvania
Associate of Science - Social Psychology
Chestnut Hill College
High School Diploma -
Philadelphia Regional High School