Tymirra Williams
Philadelphia
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
ACE Cash Express Inc.
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Store Manager
Family Dollar
10.2022 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Cashier
Family Dollar
07.2021 - 10.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Cashier
Cousin Fresh Market
06.2020 - 07.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
High School Diploma -
Community Academy Charter School
Philadelphia, PA06-2021
Skills
- Store Organization
- Stock management
- Business Development
- Department Oversight
- Customer Relations
- Customer Service Management
- Customer Service
- Team Building and Leadership
- Sales Strategies
- Display Setup
- Relationship building and management
- Incident Reports
- POS systems operations
- Staff Scheduling
- Inventory Control
- Employee Coaching
- Transaction Processing
- Customer Service and Engagement
- Staff Management
- Store Opening and Closing
- Staff Supervision
- Shift Scheduling
- Budgeting and cost control
- Hiring and Training
- Inventory counting
- Time Management
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Payment processing
- Professional telephone demeanor
- Paperwork processing
Education and Training
Philadelphia, PA
Timeline
Customer Service Representative
ACE Cash Express Inc.
09.2024 - Current
Assistant Store Manager
Family Dollar
10.2022 - Current
Cashier
Family Dollar
07.2021 - 10.2022
Cashier
Cousin Fresh Market
06.2020 - 07.2021
High School Diploma -
Community Academy Charter School
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