Tyreek Mathis
Philadelphia
Summary
Service-oriented with experience in professional settings with a proven history of facilitating guest satisfaction in hospitality roles. I also have the ability to accommodate guest requests and complaints with immediate information and resolutions.
Overview
2
2
years of professional experience
Work History
Concierge
Lindy Communities
Wyncote
05.2023 - 06.2025
- Greeted residents and guest with a warm welcome throughout the day.
- Assisted with locating packages and other deliveries for residents daily
- Maintained a professional presence at the front desk area by adhering to dress code standards
- Maintained a healthy work environment for co-workers and residents
- Provided residents and guests with the proper instructions for any grievances within the property
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Ensured compliance with safety regulations within the workplace by following established guidelines.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
Education
Some College (No Degree) - Integrative Arts
Pennsylvania State University
Abington, PASome College (No Degree) - Undecided
Pennsylvania State University
University Park, PASkills
- Customer service
- Team building
- Employee training
- Conflict resolution
- Time management
- Problem solving
- Effective decision making
- Team collaboration
- Front desk support
- Proactive attitude
Timeline
Concierge
Lindy Communities
05.2023 - 06.2025
Some College (No Degree) - Integrative Arts
Pennsylvania State University
Some College (No Degree) - Undecided
Pennsylvania State University