Tyrone Aguillard Jr.
Philadelphia
Summary
Dynamic retail leader with a proven track record at Target, Inc., excelling in guest service and cash management. Expert in driving operational efficiency and enhancing team performance through innovative training and conflict resolution strategies. Committed to achieving excellence and fostering customer loyalty in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Executive Team Lead Service and Engagement
Target, Inc.
Cherry Hill
07.2019 - Current
- Oversaw daily operations of Guest Service, Checkout, and Drive Up departments.
- Managed Cash Office and executed all daily opening and closing procedures.
- Monitored and resolved Guest issues, enhancing Net Promoter Score performance.
- Coordinated Sales Planner and merchandise changes in front lanes and entrance fixtures.
- Performed daily exterior maintenance of store front and parking areas.
- Executed and tracked Online Pick Up orders and Guest Drive Up requests.
- Addressed cash discrepancies for a $57 million store.
- Resolved team and guest issues in absence of Store Sales Director.
Sales Manager
Lord And Taylor, Inc.
King of Prussia
12.2016 - 07.2019
- Oversaw daily operations for women's apparel, dresses, sportswear, jewelry, outerwear, and cosmetics.
- Recruited, hired, and trained new associates to enhance team capabilities.
- Collaborated with vendors for women's apparel, sportswear, and cosmetics to optimize inventory.
- Resolved customer service issues to maintain satisfaction and loyalty.
- Coached team performance to achieve operational excellence.
- Planned and executed all sale events, fashion shows, and community initiatives.
District Manager
Spring Mobile
Delaware County
04.2015 - 08.2016
- Aligned units with ATT Corporate store standards through strategic partnerships and staff collaboration.
- Exceeded district performance Key Performance Indicators (KPI) through targeted initiatives.
- Recruited management talent and developed associates via job fairs and outreach programs.
- Conducted four monthly store visits to evaluate physical, financial, and staffing conditions.
- Analyzed business performance data and created action plans to meet unit objectives.
- Compiled and reviewed initial Loss Prevention reports for manager submission.
- Collaborated with Regional Director to resolve operational, inventory, and maintenance challenges.
- Facilitated monthly rallies and seasonal seminars for store leadership to enhance performance.
Education
B.A. - English, Minor in Education
Temple University
Skills
- Microsoft applications
- Guest service
- Cash management
- Sales strategy
- Order fulfillment
- Team leadership
- Inventory management
- Workday and Kronos
- Time management
- Operational efficiency
- Conflict resolution
- Visual merchandising
- Employee training
- Customer relationship management
- Data analysis
- Process improvement
- Cost reduction strategies
- Total quality management
- Customer focus
- Innovation management
Certification
- Food Manager Certification
Timeline
Executive Team Lead Service and Engagement
Target, Inc.
07.2019 - Current
Sales Manager
Lord And Taylor, Inc.
12.2016 - 07.2019
District Manager
Spring Mobile
04.2015 - 08.2016
B.A. - English, Minor in Education
Temple University
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