TYSHAE HIGHTOWER

• Successfully contributed to the opening of the only Balenciaga Pennsylvania location as an original team member
• Works independently and collectively with upper staff to achieve specific sell goals and initiatives
• Coordinates special client events to generate new business to the store and further the client experience
• Assists upper management with administrative paperwork/opening and closing procedures
• Fosters a collaborative team environment through effective communication and leadership practices
• Maintains and builds connections with clients through various CRM initiatives such as efficient outreach, gifting, and overall communication for the enhancement of the client experience
• Resolves customer concerns efficiently by active listening and offering tailored solutions
• Achieves $1M in annual sales revenue by fostering high-value client relationships and upselling product

Training Ambassador

• Trains and mentors staff on customer service excellence and product knowledge.
• Leads specialized trainings for specific product launches
• Maintains updated information on new product launches
• Utilizes the company’s training app as a prominent tool

• Developed client relationships by effectively connecting and communicating on one-on-one basis
• Worked independently and collectively with staff to achieve specific sell goals and initiatives
• Coordinated special client events to drive traffic to the store and further clientele
• Delivered excellent customer service to all clients
• Maintained connections with clients by utilizing various CRM initiatives
• Generated $2M in annual sales revenue by fostering high-value client relationships

• Taught lower and upper intermediate multilingual classes of 40-45 students in English as a Second Language
• Self-managed and maintained a weekly teaching schedule of 15 classes
• Created and tailored lessons according to student needs
• Cultivated relationships with local communities to enhance cultural exchange programs.