Tyson Morgan

• Cultivated robust business relationships with OEM furniture builders and lumber yards for HDPE lumber products.
• Evaluated internal processes, recommending essential improvements and updates.
• Collaborated with team to enhance existing offerings and develop programs addressing evolving client needs.

• Developed high-quality servicing portfolio, enhancing relationships with sub-servicers to achieve company profit goals.
• Ensured accuracy and compliance of servicing activities through monthly loan reconciliation and payment processing.
• Maintained comprehensive reporting on servicing income, losses, and MSR values for risk analysis and forecasting.
• Established new credit and portfolio metrics to drive growth and maximize returns with minimal default risk.
• Cultivated partnerships with third-party vendors to support growth initiatives while controlling costs.
• Optimized post-closing processes, reducing monthly operating costs by approximately $6K.
• Executed escrow activities, fee collection, and managed default and bankruptcy payments to investors.

• Reduced inbound demand response times from weeks to days through effective planning and implementation of process and technology solutions.
• Collaborated across corporate functions, delivering data and analysis that minimized future litigation risks.
• Established structured communication practices, fostering strong relationships with sub-servicers and government sponsored enterprises (GSEs).

• Planned and implemented process improvements managing ING Direct's $1.3B SBO portfolio, collecting $2.3MM in 2011.
• Utilized leadership and business operations expertise to enhance recovery activities for the portfolio.
• Partnered with teams to identify high-value opportunities, mitigating financial risks pre-Capital One acquisition.
• Collaborated with litigation functions to ensure fair representation in complex foreclosure cases.

Developed solutions for delinquent borrowers in coordination with senior management.

• Represented Capital One at foreclosure hearings as a subject matter expert and bank witness.
• Ensured compliance with multiple state laws during legal proceedings.

• Executed full project cycle for servicing rights transfer from SBO portfolio to ING Direct, managing a cross-functional team.
• Oversaw management of 75 complex loans, totaling $36 million, delivering tailored solutions that met legal and ethical standards.
• Developed custom retention strategies during 2008 mortgage crisis, reducing default rate and minimizing reserves.