Unique Williams
Coatesville
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Medicare
06.2022 - Current
- Kept accurate and current customer account data with manual form processing and digital information updates.
- Promoted available products and services to customers during service, account management, and order calls.
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
- Am responsible for resolving customer issues and making recommendations.
Quality Assurance Analyst
Teleperformance
02.2019 - 06.2022
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Enhanced product compliance with industry standards by diligently verifying adherence to regulatory requirements.
Customer Service Representative
Alorica
10.2018 - 02.2019
- Handled over 60-80 customer communications via phone, email, and web chat every day.
- Provided excellent customer service while carrying out my responsibilities to customers and correcting any mistakes I made.
- Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
- Assessed individual client situations and made targeted product and service recommendations to resolve specific issues.
Education
High School -
Highland Springs High School
Highland Springs, VA06-2018
Skills
- Data analysis
- Multi-line phone talent
- Customer service
- Data entry
- Interpersonal and written communication
- Extremely organized
- Quick learner
- Client assessment and analysis
- Medical terminology knowledge
- Account management
- Quality assurance
Certification
First Aid/CPR Certified
Timeline
Customer Service Representative
Medicare
06.2022 - Current
Quality Assurance Analyst
Teleperformance
02.2019 - 06.2022
Customer Service Representative
Alorica
10.2018 - 02.2019
High School -
Highland Springs High School