Valerie Ott
Pottstown
Summary
I am a highly motivated employee with a desire to take on new challenges. I have a strong work ethic, and I am good at adapting to the environment around me. I have exceptional interpersonal skills. I am adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Online Grocery Pickup Associate
Walmart
Bechtelsville
12.2022 - Current
- Prepared orders by selecting items from shelves accurately.
- Utilized handheld devices for tracking and managing inventory levels.
- Ensured cleanliness and organization of the pickup area at all times.
- Followed safety protocols while handling groceries and equipment daily.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Recognized security risks to properly handle situations.
Customer Service Manager
Giant Food Stores
Pottstown
06.2022 - 12.2022
- Trained staff on company policies and customer interaction techniques.
- Resolved complex customer complaints effectively and efficiently.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
Cashier/Customer Service Manager
Redner's Warehouse Markets
Boyertown
08.2017 - 06.2022
- Processed customer transactions accurately and efficiently at a busy retail environment.
- Maintained cleanliness and organization of checkout area throughout work shifts.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Processed sales transactions to prevent long customer wait times.
Education
High School Diploma -
Boyertown Area Senior High
Boyertown, PA06-2021
Skills
- Safety compliance
- Customer engagement
- Customer relationship management
- Order preparation
- Task prioritization
- Time management
- Adaptability
- Problem solving
Timeline
Online Grocery Pickup Associate
Walmart
12.2022 - Current
Customer Service Manager
Giant Food Stores
06.2022 - 12.2022
Cashier/Customer Service Manager
Redner's Warehouse Markets
08.2017 - 06.2022
High School Diploma -
Boyertown Area Senior High