Vanessa Ferree
York
Summary
Dedicated professional with proven customer service skills and a strong ability to multitask and manage time effectively. Committed to delivering positive experiences for every customer while adapting to new challenges. Demonstrates a strong work ethic and exceptional interpersonal skills, excelling in both independent and team environments.
Overview
24
24
years of professional experience
Work History
Branch Manager
M&T Bank
11.2025 - 06.2026
- Coordinated staff scheduling, hiring, and training to ensure branch readiness.
- Led team members to improve operational efficiency and performance outcomes.
- Streamlined workflow within branch to enhance service delivery and customer satisfaction.
- Resolved customer issues promptly to maintain high satisfaction levels.
- Facilitated opening of business and retail accounts for diverse clientele.
- Processed loan submissions for retail customers, ensuring compliance with regulations.
Wellness Coordinator
YMCA of the Roses
07.2021 - 03.2023
- Supervised 25-30 employees across Dover and York locations to ensure effective program delivery.
- Managed comprehensive reports for wellness department, facilitating data-driven decision-making.
- Promoted diverse programs at multiple locations, enhancing member participation and engagement.
- Teach multiple classes a week to support the members.
- Set up appointments to various programs that are run at both locations.
Lead Cashier
Dick’s Sporting Goods
York
07.2019 - 12.2021
- Led cashiers to deliver exceptional customer service and maintain operational efficiency as a cohesive team
- Communicated and connected with customers on the sales floor to help provide product knowledge and information.
- Employed online POS ordering system to elevate customer service experience
- Promoted rewards programs to increase customer engagement and participation
Physical Therapy Technician
DRAYER PHYSICAL THERAPY
York
10.2013 - 07.2019
- Instructed and motivated patients in performing exercises to improve their functional abilities under medical staff supervision.
- Monitored patients during treatment to gather and assess data on responses and progress, reporting findings to physical therapist.
- Record treatment given and equipment used.
- Maintained clean and organized work areas to promote safety and efficiency in patient care. and disinfect equipment after treatment.
- Clean and organize work area and disinfect equipment after treatment.
- Executed clerical duties, including inventory management and supply ordering, to ensure smooth daily operations., such as taking inventory, ordering supplies, answering telephone, taking messages, or filling out forms.
Aquatic Assistant
YMCA OF YORK COUNTY
York
02.2011 - 09.2013
- Assisted in staff selection, training, and supervision to enhance team effectiveness.
- Tested chemical levels to ensure pool water quality met safety standards.
- Compiled monthly reports on operational activities to track performance and inform management.
Assistant Manager
PEOPLESBANK, A CODORUS VALLEY COMPANY
Hunt Valley
10.2002 - 07.2011
- Established and maintained relationships with individual and business customers to address issues and enhance customer satisfaction.
- Networked within communities to identify and attract new business opportunities.
- Oversee the flow of cash or financial instruments.
- Examine, evaluate, or process loan applications.
- Balanced vault, ATM, and drawers through monthly audits to ensure accurate financial reporting.
Education
Associates Degree - Physical Therapy Assistant
Central Penn College
Summerdale, PA01-2021
Associate Degree - Exercise Science
HARRISBURG AREA COMMUNITY COLLEGE
Harrisburg, PA05-2014
Associate degree - General Sciences
HARRISBURG COMMUNITY COLLEGE
York, PA05-2013
Skills
- Team management
- Shift scheduling
- Operational reports
- Customer service orientation
- Product training
- Microsoft Office proficiency
- Continuous learning
- Notary certification
- Multitasking
Timeline
Branch Manager
M&T Bank
11.2025 - 06.2026
Wellness Coordinator
YMCA of the Roses
07.2021 - 03.2023
Lead Cashier
Dick’s Sporting Goods
07.2019 - 12.2021
Physical Therapy Technician
DRAYER PHYSICAL THERAPY
10.2013 - 07.2019
Aquatic Assistant
YMCA OF YORK COUNTY
02.2011 - 09.2013
Assistant Manager
PEOPLESBANK, A CODORUS VALLEY COMPANY
10.2002 - 07.2011
Associates Degree - Physical Therapy Assistant
Central Penn College
Associate Degree - Exercise Science
HARRISBURG AREA COMMUNITY COLLEGE
Associate degree - General Sciences
HARRISBURG COMMUNITY COLLEGE