Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Flores

Hellertown

Summary

Dynamic dental receptionist with proven expertise at Hanson Place Dental in enhancing patient satisfaction and managing insurance verifications. Skilled in appointment scheduling and patient relations, I excel in fostering trust and collaboration while ensuring compliance with HIPAA. Committed to delivering exceptional service and creating positive experiences for all patients.

Overview

31
31
years of professional experience

Work History

Dental Receptionist

Hanson Place Dental
11.1999 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Helped patients complete necessary medical forms and documentation.
  • Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Summer Camp Counselor

NYC Department of Education
07.1994 - 10.1997
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Supported children by actively listening and offering encouragement.
  • Organized and guided group activities by leading, coaching, and participating with campers.
  • Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.

Education

No Degree -

Fort Hamilton High School
Brooklyn, NY

Skills

  • Phone and email etiquette
  • Dental terminology
  • Excellent multitasking capability
  • Appointment scheduling
  • Insurance verification
  • Insurance billing
  • Patient scheduling
  • Front office management
  • Records management
  • Treatment room setup
  • HIPAA compliance
  • Patient documentation
  • Team collaboration
  • Patient relations
  • Administrative support
  • Dental staff support

Timeline

Dental Receptionist

Hanson Place Dental
11.1999 - Current

Summer Camp Counselor

NYC Department of Education
07.1994 - 10.1997

No Degree -

Fort Hamilton High School

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Vanessa Flores