Vanessa Delp
Macungie
Summary
Experienced with managing administrative functions and delivering comprehensive support to executives and teams. Utilizes strong organizational and communication skills to enhance office productivity. Efficiently handling scheduling, correspondence, and document management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Claims Administrative Support Specialist
Progressive Auto Insurance
07.2023 - Current
- Collaborated with cross-functional teams to ensure smooth project execution and timely completion.
- Strengthened internal communication by managing correspondence, distributing information, and maintaining an updated contact database.
- Reduced claim processing time by maintaining organized filing systems and accurate documentation.
- Supported supervisors in administrative tasks, streamlining office operations for increased efficiency.
- Managed administrative tasks such as copying, filing and faxing documents.
- Obtained police reports to assist adjusters with accurate claims assessments.
- Composed comprehensive letters addressing customer claims.
- Coordinated total loss meetings and ensured all necessary documentation was prepared for customer completion.
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Managed the receipt and processing of inbound packages and mail.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Customer Service Representative
Macungie Animal Hospital
08.2022 - 07.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Set up and activated customer accounts.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
MERCHANDISE ASSOCIATE
The Home Depot Inc
05.2019 - 08.2022
- Updated pricing and signage to complete product displays and educate customers
- Used pallet jacks to move and position merchandise
- Communicated with vendors to answer questions, order samples and resolve issues
- Rotated manufacturer products
- Updated signage and price tags to reflect current sales
- Worked with managers and advertising directors to optimize promotions
- Greeted, serviced and thanked all customers
- Removed damaged, out-of-code, not-in-set and discontinued items from displays
- Established strong vendor relationships to maintain and support business
- Transported merchandise to sales floor and restocked shelves, racks and bins
- Built end caps and aisle displays to highlight products and support latest promotions
- Inspected merchandise for quality and arranged proper display location on floor
- Educated employees on new merchandise during seasonal workshops
- Operated cardboard balers, forklifts and trash compactors safely.
RECEIVING ASSOCIATE
The Home Depot Inc
11.2018 - 05.2019
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules
- Unloaded pallets and deliveries and organized products in warehouse
- Double-checked cargo inventories and documentation for accuracy
- Communicated with vendor representatives to resolve damaged shipments and item shortages
- Regularly reviewed invoices and double-checked orders
- Maintained accurate computer records of materials weights, bill amounts and identified variances
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders
- Compared shipping orders and invoices against contents received to verify accuracy
- Verified orders by comparing names and quantity of items packaged with shipping documents
- Packed, secured, labeled and applied postage to materials to prepare items for shipment
- Processed required paperwork to expedite handling of shipped and received goods.
CUSTOMER SERVICE ASSOCIATE
The Home Depot Inc
03.2018 - 11.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Resolved concerns with products or services to help with retention and drive sales
- Informed customers about special promotions and provided detailed information for various products
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Recommended products to customers, thoroughly explaining details
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Consulted with outside parties to resolve discrepancies and create expert solutions
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Pennsylvania Homeschoolers
06.2017
Skills
- Marketing Knowledge
- Sales Abilities
- Store Merchandising
- Cash Register Operation
- Product Knowledge
- Markdown Procedures
- Vendor Relations
- Materials Transportation
- Shipping and Receiving
- Unloading Cargo
- Safety and Compliance
- Attention to Detail
- Good Telephone Etiquette
- Scheduling Appointments
- Verbal Communication
Certification
- Notary Public License - Pennsylvania Secretary of State or equivalent authority.
Timeline
Claims Administrative Support Specialist
Progressive Auto Insurance
07.2023 - Current
Customer Service Representative
Macungie Animal Hospital
08.2022 - 07.2023
MERCHANDISE ASSOCIATE
The Home Depot Inc
05.2019 - 08.2022
RECEIVING ASSOCIATE
The Home Depot Inc
11.2018 - 05.2019
CUSTOMER SERVICE ASSOCIATE
The Home Depot Inc
03.2018 - 11.2018
High School Diploma -
Pennsylvania Homeschoolers
Similar Profiles
Matthew Brown-DiazMatthew Brown-Diaz
CRM Services at Progressive Auto InsuranceCRM Services at Progressive Auto Insurance
Reshonda HamiltonReshonda Hamilton
Insurance Verification Specialist at Progressive Auto InsuranceInsurance Verification Specialist at Progressive Auto Insurance
Natalia RansomNatalia Ransom
Auto Insurance Consultant at Progressive Auto InsuranceAuto Insurance Consultant at Progressive Auto Insurance