Vannessa Solano
BA Tourism And Hospitality Management
Panama City
Summary
Dynamic Sales and Marketing Assistant with proven success at Activentas S.A., generating over 2000 leads through innovative social media strategies. Skilled in effective negotiation and competitor analysis, I excel in enhancing customer satisfaction and driving sales growth, consistently achieving higher closing ratios and fostering strong client relationships.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Sales and Marketing Assistant
Activentas S.A.
10.2024 - 12.2024
- Assisted call-in customers with questions and orders.
- Developed strong relationships with clients achieving cost savings on promotional materials purchases.
- Assisted in the creation of sales presentations tailored to individual client needs, resulting in higher closing ratios.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Networked with current and potential customers and industry partners to continuously further sales and marketing goals.
- Kept the team informed with real-time sales data and analyses, comparing actual to projected results, ensuring alignment with company objectives.
- Uploaded the properties information in Compreoalquile.com, encuentra24.com,
local newspapers, Facebook, Instagram, and LinkedIn to generate lead lists for account managers.
Sales and Marketing Assistant
Activentas S.A.
03.2021 - 08.2022
- Generated 2000+ new leads within 6 months via social media strategies
- Developed and maintained relationships with clients and industry
- Researched and analyzed competitors’ marketing efforts to stay ahead of trends.
- Created promotional presentations and directed cold-calling campaigns to generate new sales opportunities.
- Sold 2 properties within the $400K-$500K range and facilitated multiple transactions.
Michael´s Club Concierge
Celebrity Cruises
10.2018 - 10.2020
- Increased member retention by creating a welcoming atmosphere and providing personalized recommendations based on individual preferences.
- Maintained up-to-date knowledge of local happenings and venues to provide accurate information to guests seeking recommendations or assistance.
- Streamlined daily operations for increased efficiency by implementing organizational systems and assigning tasks to team members.
- Trained new concierge staff on company policies and best practices, elevating overall team performance.
Personal Concierge
Celebrity Cruises
09.2017 - 09.2018
- Contributed to a positive client experience by promptly addressing concerns or requests and providing swift solutions.
- Assisted elderly or disabled clients with essential tasks like medication management or doctor''s appointment scheduling to improve their quality of life.
- Adapted quickly to changing client needs and preferences, demonstrating flexibility and versatility in service offerings.
- Expedited travel arrangements for clients by researching options, booking flights and accommodations, and creating detailed itineraries.
- Developed strong rapport with clients through effective communication and a keen understanding of their needs and preferences.
Education
Certificate - Health And Wellness
Life Coach Certification
International Life & Leadership Coaching Academy 05.2001 -
Diploma - Health And Wellness
Bioneuroemocion Diploma
Enric Corbera Institute 05.2001 -
Certificate - Hospitality Administration And Management
Management ECornell - Online
ECornell Learning Paths 05.2001 -
Bachelor of Tourism And Hospitality Management - Hospitality And Tourism Management
Universidad Latina De Panama
Panama City, Panama 05.2001 -
Skills
Effective negotiation
Performance tracking
Target audience identification
Competitor analysis
CRM software proficiency
Sales team support
Social media networking
MS office
Video editing
Administrative support
Customer satisfaction
Persuasive selling
Accomplishments
- Supervised team of 5 staff members.
- Achieved sales through effectively helping with contracts and marketing.
- Collaborated with team of 6 in the development of a marketing campaign
Additional Information
I am eager to keep developing and growing in a fast pace industry to keep up with the market and develop new strategies to grow
Timeline
Sales and Marketing Assistant
Activentas S.A.
10.2024 - 12.2024
Sales and Marketing Assistant
Activentas S.A.
03.2021 - 08.2022
Michael´s Club Concierge
Celebrity Cruises
10.2018 - 10.2020
Personal Concierge
Celebrity Cruises
09.2017 - 09.2018
Certificate - Health And Wellness
Life Coach Certification
05.2001 -
Diploma - Health And Wellness
Bioneuroemocion Diploma
05.2001 -
Certificate - Hospitality Administration And Management
Management ECornell - Online
05.2001 -
Bachelor of Tourism And Hospitality Management - Hospitality And Tourism Management
Universidad Latina De Panama
05.2001 -
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