Varun Verma
Watsontown
Summary
Dynamic marketing executive with a proven track record at HDFC Bank, skilled in branding and market analysis. Expert in developing innovative campaigns that enhance customer engagement and drive sales. Strong relationship-building abilities complemented by effective time management, consistently achieving high customer satisfaction and loyalty.
Overview
11
11
years of professional experience
Work History
Marketing Executive
HDFC Bank
Malerkotla, IND
02.2024 - 09.2025
- Developed and executed marketing campaigns to promote banking products and services.
- Conducted market research to identify customer trends and preferences.
- Collaborated with cross-functional teams to align marketing strategies with business objectives.
- Planned and executed events and marketing programs to increase qualified leads.
- Created content for digital platforms, enhancing brand visibility and customer interaction.
Guest Service Representative
Petro Canada
Kanata, Canada
09.2022 - 12.2023
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed cash transactions accurately, ensuring compliance with company policies.
- Maintained cleanliness and organization of service areas to enhance customer experience.
- Collaborated with team members to streamline operations and improve service delivery.
- Assisted in training new staff on company procedures and best practices for customer interaction.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Collaborated closely with colleagues across departments to enhance overall guest experience.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
Product Demonstrator
Maruti Suzuki
Punjab, IND
01.2015 - 12.2021
- Conducted engaging product demonstrations to enhance customer understanding and interest in vehicle features.
- Collaborated with sales teams to strategize effective presentation techniques for various target audiences.
- Provided feedback on customer interactions to improve product knowledge training materials and demonstration strategies.
- Developed tailored presentations based on customer demographics to maximize engagement and conversion rates.
- Trained new demonstrators on best practices for showcasing products and handling customer inquiries effectively.
- Analyzed customer feedback from demonstrations to identify trends and recommend improvements in product offerings.
- Assisted customers in locating items, addressed questions and provided product samples.
- Enhanced customer experience with friendly interactions and thorough knowledge of products demonstrated.
- Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
- Consistently met or exceeded demonstration goals while maintaining high levels of professionalism and enthusiasm.
Education
Post Graduate Diploma - Project Management
Conestoga College
Canada08.2022
Bachelor of Science - Computer Applications Development
SCD Government College
Punjab, INDIA04.2014
Skills
- Branding
- Sales promotions
- Presentations
- Strong time management
- Relationship building
- Customer relationship management (CRM)
- Staff management
- Market analysis
- Deadline driven
- Innovative
- Customer Service-oriented
- Store cleaning
- Cash handling expertise
- Cash handling
Languages
Hindi
Native or Bilingual
Timeline
Marketing Executive
HDFC Bank
02.2024 - 09.2025
Guest Service Representative
Petro Canada
09.2022 - 12.2023
Product Demonstrator
Maruti Suzuki
01.2015 - 12.2021
Post Graduate Diploma - Project Management
Conestoga College
Bachelor of Science - Computer Applications Development
SCD Government College