NATHAN ZONTEK
Pittsburgh
Summary
Experienced and driven. With a proven record of leading teams to complete projects efficiently and on time. Skilled in training staff, delegating tasks, resolving conflicts, and enforcing company procedures. Adept at motivating teams to meet goals and deliver high-quality results and experiences. My diverse background across multiple industries gives me a unique edge in leadership and communication. I continually apply the best traits of my past mentors and welcome new challenges to grow both personally and professionally.
Overview
12
12
years of professional experience
Work History
Maintenance Crew Member
The Edgworth Club
Sewickley
09.2024 - Current
- Performed routine maintenance on club facilities and equipment.
- Assisted members with inquiries and provided exceptional customer service.
- Conducted regular inspections to identify repair needs throughout the club.
- Followed safety protocols to ensure a secure working environment at all times.
Private Security
JWM Entertainment
Pittsburgh
04.2020 - Current
- Greeted guests professionally and prioritized safety protocols.
- Checked IDs and monitored entry/exit to prevent unauthorized access.
- Ensured team adherence to security procedures and event guidelines.
- Participated in meetings and special events for continuous training.
General Manager of Operations
Pittsburgh Car Detail
Pittsburgh
09.2022 - 03.2024
- Oversaw daily operations to ensure efficient car detailing services.
- Managed staff schedules to optimize workflow and resource allocation.
- Trained employees on best practices in vehicle care and customer service.
- Developed engaging content for multiple social media platforms to enhance brand visibility.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Supervisor
UPS
Pittsburgh
07.2019 - 02.2022
- Led team operations to ensure timely completion of logistics and delivery tasks.
- Recruited, interviewed, and trained new team members.
- Coached employees and improved performance through constructive feedback.
- Maintained compliance with all company policies and communication protocols.
- Assessed individual work styles to enhance team productivity.
Server / Bartender / Line Cook
Altius
Pittsburgh
05.2017 - 11.2019
- Delivered exceptional service to guests in a fast-paced fine dining setting.
- Handled POS transactions, processed orders, and addressed dietary concerns.
- Built strong customer relationships through warm and consistent service.
- Managed cash drops securely and performed closing procedures.
Assistant Manager / Cook / Server / Bartender
Big Y Group (NOLA OTS, Seviche, Perlé, Sonoma Grill)
Pittsburgh
02.2014 - 10.2017
- Increased revenue through upselling and tailored product recommendations.
- Mentored kitchen staff and led menu planning and pricing initiatives.
- Managed opening/closing duties, including inventory and cash handling.
- Coordinated live entertainment and trained new bartenders and barbacks.
- Cultivated repeat business through attentive and personalized customer care.
Education
Bachelor of Science - Nursing
Westmoreland County Community College
Youngwood, PAEMT Paramedic Certification - Emergency Medical Technician
Community College of Allegheny County
Pittsburgh, PASkills
- Team Leadership & Motivation
- Operational Efficiency
- Performance Evaluation
- Conflict Resolution
- Safe Work Practices
- Excellent Communication
- Customer Service
- Administrative Reporting
References
- Brad Antin, Owner, Pittsburgh Car Detail, (412) 526-0294
- Bill Morris, Owner, JWM Entertainment LLC, (412) 418-6409
- Hayley Showman, Lead Operations, UPS Cornerstone, (724) 963-0033
- Will Simms, Executive Chef, Big Y Group, (412) 592-7262
- Maggie Kielburger, Executive Chef, DeShantz Group & Google PGH, (412) 760-6162
Timeline
Maintenance Crew Member
The Edgworth Club
09.2024 - Current
General Manager of Operations
Pittsburgh Car Detail
09.2022 - 03.2024
Private Security
JWM Entertainment
04.2020 - Current
Supervisor
UPS
07.2019 - 02.2022
Server / Bartender / Line Cook
Altius
05.2017 - 11.2019
Assistant Manager / Cook / Server / Bartender
Big Y Group (NOLA OTS, Seviche, Perlé, Sonoma Grill)
02.2014 - 10.2017
Bachelor of Science - Nursing
Westmoreland County Community College
EMT Paramedic Certification - Emergency Medical Technician
Community College of Allegheny County