Venkata Rajesh Polepalli
Pittsburgh
Summary
Results-driven ServiceNow Developer at EdgeTech IT LLC with expertise in API integration and a strong commitment to customer service. Successfully resolved production issues, enhancing user satisfaction and streamlining processes. Proven ability to lead development teams and deliver scalable software solutions while maintaining high coding standards and technical documentation. Hardworking professional experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations. Innovative ServiceNow Developer known for high productivity and efficient task completion. Possess specialized skills in system integration, application UI configuration, and workflow customization which contribute to successful project delivery. Excel in problem-solving, teamwork, and effective communication, ensuring objectives are met with precision and professionalism.
Overview
4
4
years of professional experience
1
1
Certification
Work History
ServiceNow Developer
EdgeTech IT LLC
Lewisville
12.2024 - Current
- Troubleshooted production issues reported by end-users related to ServiceNow components.
- Collaborated with other developers in order to create an integrated solution that meets the needs of customers.
- Maintained a high level of customer satisfaction by resolving issues quickly and efficiently.
- Provided technical assistance and training to end users on the use of ServiceNow.
- Assisted in developing standards for coding practices across the organization.
- Designed test plans and performed unit testing on all new development projects.
- Developed reports and dashboards in ServiceNow using advanced reporting tools such as Pivot Tables and Charts.
- Implemented system integrations with external applications using web services, APIs, JDBC and ODBC Connectors.
- Researched best practices for development activities including scripting techniques, UI patterns.
- Developed custom applications and modules in ServiceNow to support business requirements.
- Integrated third-party software products into existing systems utilizing web services or other integration methods.
Software Engineer
Drifttech LLC
Aubrey
12.2022 - 11.2024
- Analyzed user requirements to develop software solutions and created technical specifications.
- Designed databases to store application data using SQL Server or MongoDB technologies.
- Developed, tested, debugged and documented software programs using Java, JavaScript and HTML and CSS.
- Conducted code reviews to ensure adherence to coding standards and best practices.
- Participated in regular meetings with stakeholders to discuss project progress, changes, challenges.
- Utilized version control tools to manage source codes across multiple projects.
- Deployed applications on server machines with AWS or Azure.
- Utilized variety of engineering languages to develop web applications.
- Documented software designs and architecture for future reference and maintenance.
- Led small development teams, overseeing project progress and mentoring junior engineers.
- Developed and maintained scalable software applications for various platforms.
- Monitored software performance metrics to identify and resolve efficiency issues.
- Provided technical support and troubleshooting assistance for software users.
Software Engineer
p2pro Technologies
Hyderabad
09.2021 - 05.2022
- Analyzed user needs and software requirements to determine design feasibility.
- Updated software upon release of vendor patches to mitigate vulnerabilities.
- Designed, developed and implemented firmware to support embedded system product concepts.
- Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
- Analyzed code and corrected errors to optimize output.
- Wrote user manuals and other documentation for roll-out in customer training sessions.
Education
Master of Science - Computer Information Systems
Trine University
Angola, IN05-2024
Bachelor of Science - Automotive Engineering
Pace Institute of Technology And Sciences
Ongole 08-2021
Skills
- Software development
- Database management
- API integration
- Project management
- Technical documentation
- Customer service
Certification
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
Timeline
ServiceNow Developer
EdgeTech IT LLC
12.2024 - Current
Software Engineer
Drifttech LLC
12.2022 - 11.2024
Software Engineer
p2pro Technologies
09.2021 - 05.2022
Master of Science - Computer Information Systems
Trine University
Bachelor of Science - Automotive Engineering
Pace Institute of Technology And Sciences
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