To secure a responsible position in the industry that suits my interests and qualifications and gain knowledge by learning depth in the task I have taken up.
Seasoned Operations Manager and talented leader with 6+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Streamlining operations, optimizing workflows, and ensuring quality standards.
Managing inventory levels, coordinating with suppliers, and ensuring efficient material flow.
Building and maintaining relationships with current and prospective customers.
Resolved customer issues related to orders, returns, and deliveries.
Developing and managing operational budgets, controlling costs, and ensuring efficient resource allocation.
Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
Roles & Responsibilities (Outside Sales)
Identifying and targeting potential clients like homeowners, builders, contractors, and fabricators. This may involve cold calling, networking, attending industry events, and utilizing online resources.
Developing and maintaining strong, long-lasting relationships with clients to foster repeat business and generate referrals.
Preparing detailed quotes and proposals, negotiating prices and terms, and ensuring competitive and mutually beneficial agreements with clients.
Utilizing strong negotiation and persuasion skills to finalize sales deals and meet or exceed sales targets.
Maintaining accurate records of sales activities, customer interactions, and sales reports, as well as contributing to sales forecasts and strategy development.
Providing exceptional customer service throughout the sales process and offering ongoing support to clients, addressing inquiries, and resolving any issues.
Lead, motivated, and developed teams of sales representatives, operations manager, and other staff within the region.
Hiring, training, and supervising staff, fostering a positive work environment, and providing guidance.
Provided guidance, coached, and reviewed performance feedback to ensure teams are meeting or exceeding goals.
Fostered a positive and collaborative work environment across all location.
DevOps Engineer
HPE
02.2023 - 06.2023
Roles & Responsibilities
Worked on AWS broad range of services such as provisioning EC2, AMI, VPCS3, SNS, SQS.
Written ansible playbooks to automate the reboot of nodes.
Used Jenkins and pipelines to drive all microservices builds out to the Docker registry and then deployed to
Kubernetes and Created Pods and managed using Kubernetes
Created scripts for systems administration and AWS using languages such as BASH and Python.
Worked on installations and upgrades of Atlassian applications like JIRA, Confluence, Stash/Bitbucket.
Worked on Docker in deploying and maintaining Micro services in Dev & QA environment using ECS/Mesos & Marathon and Terraform.
Sales and Inventory Lead
RM Creations Inc.
01.2019 - 01.2023
Roles & Responsibilities
Devised ways to optimize inventory control procedures.
Inspected the levels of business supplies and raw material to identify shortages.
Ensured product stock is adequate for all distribution channels and can cover direct demand from customers.
Recorded daily deliveries and shipments to reconcile inventory.
Used SSCS software to monitor demand and document characteristics of inventory.
Placed orders to replenish stock avoiding insufficiencies or excessive surplus.
Analyzing data to anticipate the future needs.
Developed a strong foundation by working closely with employees and customers to get hands on products knowledge.
Earned management recognition after completing all the product knowledge workbooks in order to develop better product knowledge and customer service.
Effectively managed a high volume of inbound and outbound customer calls.
Collaborated with warehouse employees and other staff to ensure business goals are met.
Report to upper management on stock levels, issues etc.
IT Administrator
Global Payments
10.2016 - 12.2018
Roles & Responsibilities
Expertise in coordinating system testing and assisting users with acceptance testing; assisting in the development and maintenance of data and process models.
Assisted in creating the development of work plans and project organization.
Provided documentation of development, project progress, analysis, recommendations and actively participated in development process.
Met programming standards by following production, productivity, quality, and customer-service standards; identifying work process improvements.
Installed, configured, and operated networking systems, maintained the company's security systems, and provided beneficial technological support to colleagues.
Monitored, analyzed, and improved the company's network infrastructure, managed databases, and fixed any bugs and errors.
Updated hardware and software, performed regular data back-ups, and developed new processes which decreased the network downtime by 15%.
Pro-actively participated in weekly team meetings with managers, trained and coordinated IT interns, ensuring that all policies and procedures were followed.
Good working knowledge in maintaining, tuning and repairing applications to keep them performing according to technical and functional specifications; providing user support.
Responsible for designing, developing and optimizing web applications in a Microsoft based development environment under the direction of senior programmers.
Developed and maintained applications and databases by evaluating client needs with analyzed requirements, developed software systems.
Network Engineer
Tata Consultancy Services (TCS)
10.2012 - 04.2015
Roles & Responsibilities
Established networking environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standards.
Maximized network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, collaborating with network architects on network optimization.
Secured network system by establishing and enforcing policies, defining and monitoring access.
Updated job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations.
Accomplished information systems and organization mission by completing related results as needed.
Working in a Level 2 network support team monitoring and managing Cisco Routers, Switches and firewalls.
Monitoring and troubleshooting LAN and WAN network traffic and performance of all the devices on the network in our office.
Experience with email administration and troubleshooting
Incidents management
Performance reporting
Production
Performance monitoring
Marketing
Business development understanding
Accomplishments
Promoted to Regional Manager after 1.5 years with the company.
Supervised team of 10+ staff members.
Collaborated with team of 4 in the development of multiple projects.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Resolved product issue through consumer testing.
Certification
OSHA Certified
EDUCATIONAL QUALIFICATION
Graduate Assistant at Silicon Valley University, San Jose, California (Aug 2015 - Aug 2016):
I committed for two semesters as “Graduate Assistant” in my school, where I gained success in managing fundamental administrative tasks. Working closely with managers of different departments allowed me to analyze and interpret department needs giving me the ability to adjust quickly to changing environments.