Dynamic leader and hard worker, enhancing guest experiences and fostering team collaboration. Skilled in problem-solving, creative thinking and building team motivation.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Cluster General Manager
Selina Hospitality
12.2022 - Current
Experience and Operation Manager
Selina Hospitality
12.2020 - 12.2022
Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
Trained staff on operating procedures and company services.
Expanded revenue streams by introducing paid premium activities alongside complimentary options for added value to the guest experience.
Bar and Restaurant Manager
Tipi Hostel
10.2019 - 08.2020
Managed inventory control processes for reduced waste and optimized profit margins.
Collaborated with chefs on menu development for improved guest experience and increased sales.
Coordinated events and promotions in collaboration with local community, driving increased sales and customer engagement.
Administrative Project Manager
Heseg Foundation
05.2017 - 10.2019
Created an educational program for youth at risk focusing on excellence, leadership, crisis management and personal growth.
Developed comprehensive project plans, outlining goals, timelines, resources, and potential risks for successful execution.
Conducted regular status meetings with stakeholders to review progress and adjust plans as needed for optimal results.