Overview
Work History
Education
Skills
Timeline
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Veronica Redden L45013251

Upper Darby

Overview

6
6
years of professional experience

Work History

Receptionist

Yeadon Borough
06.2025 - Current
  • Coordinated appointment scheduling for multiple departments, optimizing workflow efficiency.
  • Maintained accurate records of visitor logs and communications for compliance purposes.
  • Developed and implemented improved filing systems, enhancing document retrieval speed.
  • Fostered positive relationships with clients through exceptional communication and service delivery.
  • Resolved customer complaints promptly, contributing to enhanced client satisfaction ratings.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Hall Coordinator

Yeadon Borough
06.2025 - Current
  • Coordinated community events, ensuring seamless operations and participant engagement.
  • Managed facility scheduling, optimizing usage for diverse programs and activities.
  • Maintained organized records of hall rentals and rental payments.
  • Facilitated tours of the rental hall as well as requests from renters.

Code Clerk

Yeadon Borough
06.2025 - Current
  • Processed incoming correspondence and documents, ensuring accurate filing and timely distribution.
  • Maintained and updated databases, enhancing information retrieval efficiency for staff members.
  • Communicated with residents and contractors regarding the status of various building projects.
  • Collaborated on various efforts with departments throughout Delaware County.
  • Processed various applications for licenses and construction projects.
  • Utilized and understood local codes and ordinances within local governments/municipalities.

Member Service Representative

Community YMCA Of Eastern Delaware County
10.2019 - 06.2025
  • Assisted customers with inquiries, ensuring prompt resolution of issues.
  • Provided support in processing account transactions and maintaining customer records.
  • Collaborated with team members to improve service delivery and customer experience.
  • Gained knowledge of company policies to assist customers effectively.
  • Adapted quickly to new systems and procedures in a fast-paced environment.
  • Contributed to a positive team atmosphere through effective communication and collaboration.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.

Township Intern

Upper Chichester Township
05.2024 - 08.2024
  • Assisted in project management tasks, ensuring timely completion of deliverables.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Analyzed problems and worked with teams to develop solutions.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.

Education

Bachelor of Arts - Social Relations

Cheyney University of Pennsylvania
Cheyney, PA
12-2024

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Performance improvement
  • Schedule coordination
  • Research
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Critical thinking

Timeline

Receptionist

Yeadon Borough
06.2025 - Current

Hall Coordinator

Yeadon Borough
06.2025 - Current

Code Clerk

Yeadon Borough
06.2025 - Current

Township Intern

Upper Chichester Township
05.2024 - 08.2024

Member Service Representative

Community YMCA Of Eastern Delaware County
10.2019 - 06.2025

Bachelor of Arts - Social Relations

Cheyney University of Pennsylvania

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Veronica Redden L45013251