Veronica Redden L45013251
Upper Darby
Overview
6
6
years of professional experience
Work History
Receptionist
Yeadon Borough
06.2025 - Current
- Coordinated appointment scheduling for multiple departments, optimizing workflow efficiency.
- Maintained accurate records of visitor logs and communications for compliance purposes.
- Developed and implemented improved filing systems, enhancing document retrieval speed.
- Fostered positive relationships with clients through exceptional communication and service delivery.
- Resolved customer complaints promptly, contributing to enhanced client satisfaction ratings.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Hall Coordinator
Yeadon Borough
06.2025 - Current
- Coordinated community events, ensuring seamless operations and participant engagement.
- Managed facility scheduling, optimizing usage for diverse programs and activities.
- Maintained organized records of hall rentals and rental payments.
- Facilitated tours of the rental hall as well as requests from renters.
Code Clerk
Yeadon Borough
06.2025 - Current
- Processed incoming correspondence and documents, ensuring accurate filing and timely distribution.
- Maintained and updated databases, enhancing information retrieval efficiency for staff members.
- Communicated with residents and contractors regarding the status of various building projects.
- Collaborated on various efforts with departments throughout Delaware County.
- Processed various applications for licenses and construction projects.
- Utilized and understood local codes and ordinances within local governments/municipalities.
Member Service Representative
Community YMCA Of Eastern Delaware County
10.2019 - 06.2025
- Assisted customers with inquiries, ensuring prompt resolution of issues.
- Provided support in processing account transactions and maintaining customer records.
- Collaborated with team members to improve service delivery and customer experience.
- Gained knowledge of company policies to assist customers effectively.
- Adapted quickly to new systems and procedures in a fast-paced environment.
- Contributed to a positive team atmosphere through effective communication and collaboration.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
Township Intern
Upper Chichester Township
05.2024 - 08.2024
- Assisted in project management tasks, ensuring timely completion of deliverables.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Education
Bachelor of Arts - Social Relations
Cheyney University of Pennsylvania
Cheyney, PA12-2024
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Performance improvement
- Schedule coordination
- Research
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Critical thinking
Timeline
Receptionist
Yeadon Borough
06.2025 - Current
Hall Coordinator
Yeadon Borough
06.2025 - Current
Code Clerk
Yeadon Borough
06.2025 - Current
Township Intern
Upper Chichester Township
05.2024 - 08.2024
Member Service Representative
Community YMCA Of Eastern Delaware County
10.2019 - 06.2025
Bachelor of Arts - Social Relations
Cheyney University of Pennsylvania