Veronica Strickland
Wellsboro
Summary
Dynamic HR professional with extensive experience at Amazon, specializing in employee relations and talent development. Proven track record in driving process improvements and enhancing organizational health. Skilled in conflict resolution and cross-functional collaboration, effectively coaching leaders to elevate performance and foster a positive workplace culture. Bilingual in English and Spanish.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Multi-Site SR. Human Resource Business Partner
Amazon
07.2017 - Current
- Executed HR support for Amazon's FC, Delivery Stations, and Fresh Grocery Stores, driving process improvements.
- Collaborated with senior team and operational leaders to enhance organizational health across sites.
- Led implementation of HR policies, programs, and guidelines to foster company culture and employee development.
- Influenced cross-functional partnerships with legal, finance, recruiting, and employee relations to advocate business needs.
- Consulted with employees and managers to resolve root causes of organizational challenges systematically.
- Coached leaders at all levels to enhance managerial effectiveness and leadership skills.
- Drove positive employee relations through collaboration on engagement activities and retention strategies.
- Investigate highly sensitive HR and employee relations issues, including: conducting complainant, witness, and subject employee interviews; analyzing data from various internal systems; case adjudication; proposing remedial action based on investigation findings; and production of completed investigation documentation.
- Independently manage assigned casework, bringing investigations to closure rapidly and definitively.
- Consult and collaborate with business partners, corporate ER teams, legal teams, and third-party vendors on complex employee investigations.
Human Resource Assistant/Interim HR Manager
Macy’s, Inc.
Costa Mesa, Temecula and Escondido
01.2016 - 01.2017
- Partner with multiple store management teams to support business strategies through Executive and Associate Talent Assessment Process, development, placement of talent, and Performance Management Process.
- Coordinate recognition programs and assist with tracking of Associate compliments.
- Train and guide store executives through the open door process to address all associate concerns promptly.
- Train, motivate and develop team to ensure effective performance through consistent on-the-job training.
- Partner to all store Executives on counseling Associates on performance through coaching and Responsibility Based Performance process when necessary.
- Coordinate the interview process for Store Management Team.
- Perform administrative tasks for all new hire paperwork, input employee information in hiring system.
- Facilitate new hire orientation and training sessions.
- Coordinate and schedule all in-store training; maintain training room standards and supplies.
- Provide wide range of human resources support to the flagship store’s +700 employees.
- Act as liaison to Store Management for all Staffing issues and objectives.
- Print current and future week(s) scheduling reports. Complete schedule edit requests from management team.
- Coordinate on-call communication and solicitation of open hours.
- Monitor weekend compliance in partnership with Store Manager and Sales Managers.
- Maintain a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to our customer.
COSMETICS SALES MANAGER
Macy’s Inc.
Costa Mesa
01.2004 - 01.2016
- Manage the cosmetics sales team while achieving sales and growth goals and providing exceptional customer experience.
- Conduct ongoing talent analysis of Counter Managers & Sales Associates and establish career progression plans for key players and positions to result in retention of best people and turnover reduction.
- Recruit a qualified team of selling-focused cosmetics associates.
- Strengthen attendance and weekend hours compliance among staff; leverage scheduling system.
- Drive and exceed sales goals through effective selling floor leadership, coaching, and recognition.
- Seasonal event planning with multiple teams and vendor partners.
- Ensure all cosmetics training is conducted on a timely basis, ensure assigned mentors engage with new hires.
- Coach associates on product knowledge through product training with vendor representatives.
- Meet with cosmetics associates in department regularly; identify top sellers and talk about opportunities.
- Exceed the customer expectation, making Macy’s the premiere global destination for beauty and fragrance.
- Drive Magic selling, coach cosmetics associates to consistently deliver effective selling behaviors and grow sales and loyalty through our client tracking system My Client.
- Utilize associate metrics for recognition, coaching and development to improve sales results.
- Collaborate with the store team to lead selling initiatives both at counters and throughout the store as needed.
- Ensure accuracy of promotional presentations; execute company events and vendor specific promotions through attainment of pre-sell and/or appointment goals.
- Execute quarterly merchandise directives and new receipts, and identify best sellers and key items.
- Deliver impeccable cleanliness standards.
- Establish high level of shortage awareness and effectiveness ensuring all policies and procedures are implemented.
Education
Master in Business Administration -
CAL-STATE SAN BERNARDINO
San Bernardino, CA01.2018
Bachelor of Arts - Organizational Leadership
ARIZONA STATE UNIVERSITY
Tempe, AZ01.2015
Skills
- English and Spanish proficiency
- HR policy implementation
- Employee Relations
- Talent Development
- Organizational Health
- Conflict Resolution
- Performance Management
- Cross-functional Collaboration
- Compliance iIvestigation
- Coaching Effectiveness
- Data Analysis
- Change Management
- Team Leadership
- Process Improvement
- Engagement Activities
- Administrative Management
- Human Resources Management
- Staff training/development
- Hiring and Onboarding
- Customer service and support
- Verbal and written communication
- Relationship Management
Websites
Languages
English
Professional
Spanish
Professional
Certification
SHRM-CP
Timeline
Multi-Site SR. Human Resource Business Partner
Amazon
07.2017 - Current
Human Resource Assistant/Interim HR Manager
Macy’s, Inc.
01.2016 - 01.2017
COSMETICS SALES MANAGER
Macy’s Inc.
01.2004 - 01.2016
Master in Business Administration -
CAL-STATE SAN BERNARDINO
Bachelor of Arts - Organizational Leadership
ARIZONA STATE UNIVERSITY