Vicki Hillegas

Reliable and adaptable Epic Senior Systems Analyst possessing strong troubleshooting and analytical skills with a willingness to learn. Proven ability to handle multiple tasks effectively and efficiently. Known for mentoring junior analysts and fostering collaboration across teams. Committed to continuous improvement and achieving desired results.

• Improve system and end-user efficiency by streamlining processes.
• Support end-users by addressing technical concerns and providing prompt resolutions to issues.
• Document system changes, ensuring information is available for future reference.
• Improve end-user satisfaction with system upgrades and regular maintenance tasks.
• Develop upgrade training materials for end-users.
• Establish effective relationships with key stakeholders across departments to facilitate collaboration.
• Work closely with management, end-users, and other analysts to understand workflows and system functionality.
• Collaborate with cross-functional teams to develop, test, and implement new system features.
• Proactively identify potential risks associated with system changes.
• Manage project timelines effectively within specified deadlines.
• Establish clear communication between IT departments and stakeholders, facilitating smooth project execution.
• Update and maintain Facility Structure in the system.
• Train new analysts on company-specific software, tools, and processes, ensuring seamless integration into the team's workflow.
• Mentor junior analysts, sharing knowledge and best practices to improve overall team performance.

• Epic Certified Resolute Professional Billing Administrator - currently pursuing
• Epic Certified Resolute Hospital Billing Administrator - November 2015 to Present