VICTOR HALL
Shamokin
Summary
Results-driven Sr. Claims Adjuster at MYERS ADJUSTMENT CO. LLC., adept at implementing compliance frameworks and optimizing workflows. Achieved a 40% reduction in claim resolution time through innovative CRM solutions and advanced negotiation strategies. Proven leader in performance management and staff training, fostering cross-functional collaboration for superior outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sr. Claims Adjuster / Consultant
MYERS ADJUSTMENT CO. LLC.
01.2014 - Current
- Consulted on and implemented new departmental policies and procedures by restructuring operational workflows and establishing a standardized code of conduct policy focused on ethical and moral foundations.
- Designed and consulted on a custom CRM system enhancing communication and collaboration between policyholders, adjusters, and contractors, resulting in a 40% reduction in overall claim resolution time.
- Engineered a custom appointment scheduler that optimized adjuster drive time and route planning based on dynamic variables (weather, traffic), achieving 30% more inspections per day and a 45% reduction in fleet fuel consumption.
- Conducted weekly technical training sessions covering construction materials, Xactimate estimate writing, and policy compliance to ensure thorough indemnification and accurate scope alignment.
- Developed and led weekly training modules focused on advanced negotiation strategies and ethical resolution techniques to drive superior settlement outcomes in complex claims scenarios.
- Pioneered technology-driven innovations, including utilizing AI for in-depth policy analysis and precise coverage determination, supporting payment integrity efforts.
- Managed adjuster performance and workflow efficiency by conducting weekly one-on-one reviews focused on workload status, strategic goals, and file progression monitoring.
Education
CRIMINAL JUSTICE -
ALEXANDRIA TECH.
MINNESOTA06.2000
Skills
- Claims operations and quality review
- Compliance framework implementation
- Corrective action planning
- High dollar claims analysis
- Internal audits and payment integrity
- Root cause analysis
- Cross-functional collaboration
- Leadership and team management
- Performance management and staff training
- Stakeholder relationship management
- Analytical skills and policy analysis
- Negotiation strategies and problem-solving
- Process optimization and workflow automation
- Xactimate proficiency
Certification
FL Adjusters License
Timeline
Sr. Claims Adjuster / Consultant
MYERS ADJUSTMENT CO. LLC.
01.2014 - Current
CRIMINAL JUSTICE -
ALEXANDRIA TECH.