Victoria Arce
East Stroudsburg
Summary
Individual with a tenancy for mental health advocacy and mental health advocacy. Excelling in crisis response and client support. Recognized for effective communication and a detail-oriented approach, I successfully mentored peers and enhanced patient interactions, demonstrating strong organizational skills and a commitment to fostering a positive environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
St. Luke's University Health Network
Leighton
07.2023 - 12.2024
- Mentored new Behavioral Health Technicians on best practices when interacting with clients and patients.
- Engaged in regular communication with medical personnel regarding any changes in patient status or condition.
- Responded promptly to any emergency situations that may arise within the facility.
- Provided emotional support to clients and patients dealing with difficult situations.
Server
Texas Instruments
Downingtown
04.2022 - 04.2023
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Host/Server
Texas Instruments
Stroudsburg
09.2018 - 02.2022
- Provided customers with accurate wait times and monitored waiting list.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided excellent customer service by anticipating customer needs.
Intern
Monroe County of the District Attorney's Office
Stroudsburg
01.2021 - 05.2021
- Assisted detectives and attorneys with canvassing areas that were potential crime scenes or current crime scenes.
- Organized work provided by detectives allows for a concise understanding of the material being collected for the case.
- I took notes during a variety of trials for the attorneys and detectives.
Education
Master of Science - Forensic Psychology
John Jay College of Criminal Justice
New York, NY05-2026
Bachelor of Science - Psychology
West Chester University of Pennsylvania
West Chester, PA05-2023
High School Diploma -
Stroudsburg High School
Stroudsburg, PA06-2019
Skills
- Goal-oriented planning
- Detail-oriented work ethic
- Personable
- Organized
- Effective communicator
- Ability to multitask
Accomplishments
- Dean's List, Spring 2021 | West Chester University | GPA: 3.78
- Magna Cum Laude, Spring 2023 | West Chester University
- Member of the Honor's College | West Chester University
Certification
- Advanced Certificate in Victimology Studies, Expected May 2026 | John Jay College of Criminal Justice
Languages
English
Professional
References
References available upon request.
Timeline
Behavioral Health Technician
St. Luke's University Health Network
07.2023 - 12.2024
Server
Texas Instruments
04.2022 - 04.2023
Intern
Monroe County of the District Attorney's Office
01.2021 - 05.2021
Host/Server
Texas Instruments
09.2018 - 02.2022
Master of Science - Forensic Psychology
John Jay College of Criminal Justice
Bachelor of Science - Psychology
West Chester University of Pennsylvania
High School Diploma -
Stroudsburg High School
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