Victoria Dernetz
Manns Choice
Summary
Hardworking and passionate Care Coordinator with strong organizational and problem-solving skills, eager to secure an entry-level Caseworker position. Known for adaptability, creativity, and results-oriented mindset.
Overview
16
16
years of professional experience
Work History
Care Coordinator
Assist Health Group
08.2022 - Current
- Used company software and databases to maintain records of services performed.
- Scheduled procedures, imaging, and labs.
- Managed pre-certifications and verified insurance coverage.
- Communicated with patients, ensuring that medical information was kept private.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls.
Direct Support Professional
Passavant Memorial Homes
01.2019 - 03.2021
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
Transcription
Sargents Court Transcription
11.2017 - 01.2019
- Listen and verify all court transcriptions.
- Type complete and accurate, verbatim transcripts for various court proceedings.
- Verify accuracy, grammar and spelling of each transcript.
Medical Scheduler
Keystone Family Health
08.2016 - 11.2017
- Answer telephones and direct calls to appropriate staff.
- Schedule and confirm patient diagnostic appointments.
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, letters, or medical records.
- Compile and record medical charts, reports, or correspondence using personal computer.
- Transmit correspondence or medical records by mail, e-mail, or fax.
Fulfillment Associate
Fulfillment Associate
05.2015 - 06.2016
- Research Customer Orders to insure customer satisfaction
- Verify customer orders to increase accuracy and speediness
- Resolve various problems
- Lead group of teammates in various roles
- Teaching various roles and programs throughout various roles
Assistant Manager
Dominoes
05.2014 - 03.2015
- Prepare customer orders and assist in customer issues
- Document product inventory and resupply various stock items
- Accountable for end of day store balance and inventory control
- Ensure speediness of order delivery and preparation
Food Service Leader
Royal Farms
03.2010 - 03.2015
- Accountable for register drawer balance and credit card receipts.
- Prepare customer orders and assist in customer issues.
- Uphold cleanliness of deli and manage food temperature according to state regulations.
- Document product inventory and resupply various deli stock.
Education
Bachelor of Science - Health And Human Services
Western Governors University
Salt Lake City, UT05-2027
High School Diploma -
Patapsco High School
Baltimore, MD06-2008
Skills
- Microsoft Office/MediSoft
- Nextgen
- Medical Terminology
- Time Management/Multi-tasking
- Patient Accounts Management
- Research and Records Management
- Filed, faxed and scanned medical records
- Creative problem solver
- MS Windows proficient
- Quick learner
- Multi-line phone talent
- Exceptional communication skills
- Self-motivated
- Needs assessment
Timeline
Care Coordinator
Assist Health Group
08.2022 - Current
Direct Support Professional
Passavant Memorial Homes
01.2019 - 03.2021
Transcription
Sargents Court Transcription
11.2017 - 01.2019
Medical Scheduler
Keystone Family Health
08.2016 - 11.2017
Fulfillment Associate
Fulfillment Associate
05.2015 - 06.2016
Assistant Manager
Dominoes
05.2014 - 03.2015
Food Service Leader
Royal Farms
03.2010 - 03.2015
Bachelor of Science - Health And Human Services
Western Governors University
High School Diploma -
Patapsco High School