Victoria Irwin
Bristol
Summary
Dynamic Head Bartender with extensive experience at The Raven Pub, excelling in staff training and attentive service. Recognized for enhancing customer loyalty through exceptional communication and advanced bartending techniques. Proven expertise in cash handling and inventory management, ensuring operational efficiency while maintaining a vibrant bar atmosphere.
Overview
3
3
years of professional experience
Work History
Head Bartender
The Raven Pub
02.2023 - 04.2025
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and stocking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Bartender
Tattle Tales
05.2022 - 02.2023
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Education
High School Diploma -
Bucks County Technical High School
610 Wistar Rd, Fairless Hills, PA06-2013
Skills
- Staff training and supervision
- Attentive service
- Cash handling expertise
- Taking inventory
- POS system proficiency
- Strong communication skills
- Bar equipment maintenance
- Suggestive selling
- Advanced bartending techniques
- Measurement accuracy
- Retaining information
- Foreign language proficiency
- Alcohol safety
- Sharp memory
- Hospitality service expertise
- Service-oriented mindset
Timeline
Head Bartender
The Raven Pub
02.2023 - 04.2025
Bartender
Tattle Tales
05.2022 - 02.2023
High School Diploma -
Bucks County Technical High School
Similar Profiles
Katie SalvatoKatie Salvato
Server/Bartender at Goat & Raven TX PubServer/Bartender at Goat & Raven TX Pub
Daniel AcevedoDaniel Acevedo
Agricultural Field Worker at Orchard Raven RanchAgricultural Field Worker at Orchard Raven Ranch
Oluwole AbidoyeOluwole Abidoye
Nurse at Autmn Lake @ Lock RavenNurse at Autmn Lake @ Lock Raven
Mattia PupilloMattia Pupillo
Project Manager at Applied Market Information LtdProject Manager at Applied Market Information Ltd
Johanna HardyJohanna Hardy
Head of Services at GingerbreadHead of Services at Gingerbread