Victoria Lanzillotti
Philadelphia,PA
Summary
Skilled professional with a variety of client facing skills that is extremely useful in a healthcare setting. Proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Overview
2026
2026
years of professional experience
Work History
Venue Sales Coordinator; Group Sales Coordinator
Penn Museum - University of Pennsylvania
Philadelphia, PA
2024 - Current
- Coordinate event logistics, scheduling, and client communications for 30+ events per month.
- Manage documentation, contracts, and confidential information.
- Work closely with multiple teams to ensure smooth operations.
- Managed about 30 - 50 inbound emails and customer inquiries per day, 10 phones calls on average per day, and provided timely support to improve satisfaction.
- Collaborated with marketing teams to align promotional strategies with sales goals.
- Coordinated group sales initiatives to enhance client engagement and satisfaction.
Assistant Office Manager
O’Leary Counseling
Barrington, NJ
2023 - 2023
- Supported daily office operations and administrative workflows.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Trained new administrative staff on office procedures and software tools for seamless integration.
- Managed scheduling for counseling sessions for 15 therapists, optimizing staff availability and client access.
- Managed relationships with 30 clients per therapist
Social Media Manager
Plastik in Motion Media LLC
Remote
01.2022 - 01.2023
- Managed social media accounts and created digital content.
- Monitored engagement and communicated with online audiences.
- Analyzed performance metrics to refine content strategy and improve audience engagement rates.
- Implemented innovative tools for scheduling and analytics, streamlining workflow efficiency within the team.
Marketing Project Assistant
Zap Protocol
Remote
01.2021 - 01.2022
- Supported marketing projects, content writing, and communications.
- Assisted with project coordination and research initiatives.
- Developed content for social media platforms, boosting engagement through targeted messaging.
- Utilized project management software to track progress and facilitate communication among stakeholders.
- Collaborated with cross-functional teams to support the successful execution of integrated marketing initiatives.
Discharge Pharmacy Technician
Penn Medicine — Hospital of the University of Pennsylvania
Philadelphia, PA
01.2020 - 01.2021
- Supported patients during the hospital discharge process by ensuring prescriptions were accurate, processed quickly, and delivered on time.
- Entered prescription data and processed insurance billing for high daily volumes.
- Worked closely with providers, nurses, and pharmacists to resolve medication issues.
- Coordinated medication preparation and delivery with discharge teams.
- Maintained detailed documentation within electronic medical records.
- Assisted with workflow improvements that helped reduce processing delays.
- Provided clear and compassionate communication to patients during transitions of care.
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume inpatient pharmacy environment.
Inpatient / Outpatient Pharmacy Technician
Nemours A.I. Dupont Hospital for Children
Wilmington, NJ
01.2017 - 01.2020
- Worked in both inpatient and outpatient pharmacy environments supporting medication preparation, safety, and timely delivery.
- Filled and prepared medications according to strict safety and regulatory standards.
- Compounded non-sterile and hazardous medications following established protocols.
- Performed medication rounds to ensure timely therapy administration.
- Managed inventory levels and assisted with medication ordering.
- Developed a workflow improvement system adopted by the pharmacy team that was implemented by management.
- Collaborated with multidisciplinary clinical teams to support patient care.
Certified Pharmacy Technician
Stokes Pharmacy
Mt. Laurel, NJ
01.2015 - 01.2017
- Handled prescription fulfillment and shipping operations while maintaining accuracy and compliance.
- Verified prescription details, patient information, and special handling instructions.
- Selected medications, counted pills, labeled prescriptions, and prepared orders for shipment.
- Packaged medications using appropriate materials to ensure safe transport.
- Created shipping labels and monitored deliveries to confirm timely receipt.
- Communicated with carriers and customer service teams to resolve delivery issues.
- Maintained organized inventory and corrected stock discrepancies when needed.
- Managed multiple priorities including order fulfillment, packaging, and inventory support.
Education
Bachelor of Arts - Historical Research Studies
Stockton University
Galloway, NJ05.2015
Associate Degree - Secondary Education
Cumberland County College
Vineland, NJ09.2012
Skills
- Medication Adherence Support
- Patient Communication & Education
- Prescription Processing & Fulfillment
- Insurance Billing & Issue Resolution
- EMR Documentation
- Workflow Coordination
- Microsoft Office (Excel, Word)
- Team Collaboration
- Customer service
- Confidentiality and HIPAA
Timeline
Social Media Manager
Plastik in Motion Media LLC
01.2022 - 01.2023
Marketing Project Assistant
Zap Protocol
01.2021 - 01.2022
Discharge Pharmacy Technician
Penn Medicine — Hospital of the University of Pennsylvania
01.2020 - 01.2021
Inpatient / Outpatient Pharmacy Technician
Nemours A.I. Dupont Hospital for Children
01.2017 - 01.2020
Certified Pharmacy Technician
Stokes Pharmacy
01.2015 - 01.2017
Venue Sales Coordinator; Group Sales Coordinator
Penn Museum - University of Pennsylvania
2024 - Current
Assistant Office Manager
O’Leary Counseling
2023 - 2023
Bachelor of Arts - Historical Research Studies
Stockton University
Associate Degree - Secondary Education
Cumberland County College