Detail-oriented professional with strong customer service skills. Known for effective multitasking and maintaining a positive atmosphere, ready to enhance guest experiences and streamline operations.
Overview
3
3
years of professional experience
Work History
Hostess
Hill Top
Rochester, PA
10.2025 - Current
Greeted and seated guests promptly, ensuring positive first impressions.
Managed reservation system efficiently, optimizing table turnover and guest flow.
Coordinated with kitchen staff to accommodate special requests and dietary restrictions.
Maintained cleanliness of dining area, enhancing overall guest experience.
Counter Worker/ Baker
Philly Pretzel Factory
Rochester, PA
03.2024 - 04.2025
Processed in-person and online customer orders while delivering exceptional customer service.
Facilitated product delivery to ensure customer satisfaction.
Performed comprehensive cleaning of store facilities to enhance customer experience and satisfaction.
Achieved high customer satisfaction through efficient ice cream service and milkshake preparation.
Assisted in preparation of pretzels and various menu items.
Playground Instructor
YMCA
New Brighton, PA
05.2023 - 08.2023
Facilitated lunch service for children under 18 years of age.
Facilitated engaging play sessions to promote children's social and cognitive development.
Facilitated conflict resolution among children to promote harmonious interactions.
Managed daily updates and organization of data lunch form to support operational efficiency.
Education
Bachelor of Arts - Early Childhood Special Education
Geneva College
Beaver Falls, PA
05-2029
High School Diploma -
Rochester Area Senior High School
Rochester, PA
06-2025
Skills
Customer service
Effective multitasking
Patience and empathy
Phone etiquette
Detail-oriented
Timeline
Hostess
Hill Top
10.2025 - Current
Counter Worker/ Baker
Philly Pretzel Factory
03.2024 - 04.2025
Playground Instructor
YMCA
05.2023 - 08.2023
Bachelor of Arts - Early Childhood Special Education