Victoria Paparella
Philadelphia
Summary
Motivated employee with engaging personality and flexible approach. Upbeat and friendly to facilitate enjoyable experiences.
Overview
5
5
years of professional experience
Work History
Waitress
Harpers Table
08.2021 - 06.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server
Hunterdon Hills Playhouse
12.2021 - 06.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Lighting Assistant
Hunterdon Hills Playhouse
12.2021 - 06.2022
- Performed proper maintenance of lighting equipment, ensuring safety and quality operations.
- Analyzed and interpreted lighting designer's plans as well as detailed notes from stage management.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend and holiday shifts.
Crew Member
Dunkin' Donuts
02.2018 - 12.2019
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Observed customer purchases in line and differentiated between standard portions.
Education
High School Diploma -
Voorhees High School
Glen Gardner, NJ06.2018
Skills
- Assist Customers
- Process Payments
- Sales and Marketing
- Cool Under Pressure
- Strategic Planning
- Active Listening
- Creative Design
- Problem-Solving Ability
Hobbies
Painting, hiking, training my dog, playing guitar, yoga, reading and writing
Languages
Spanish
Professional Working
Timeline
Server
Hunterdon Hills Playhouse
12.2021 - 06.2022
Lighting Assistant
Hunterdon Hills Playhouse
12.2021 - 06.2022
Waitress
Harpers Table
08.2021 - 06.2023
Crew Member
Dunkin' Donuts
02.2018 - 12.2019
High School Diploma -
Voorhees High School
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