- I enjoy helping others and giving back to the community
- Team Sports
- Documenting and sharing travel experiences
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Passionate about balancing physical health with mental and emotional wellness
Victoria Smarsh
Chambersburg
Summary
I am a friendly and prompt professional with good skills using phone, computer and office equipment. I have strong multitasking, communication, and interpersonal skills. I am motivated, energetic, and compassionate.
Overview
5
5
years of professional experience
Work History
Front Office Associate
Keystone Health
03.2024 - 09.2024
- Maintained a clean and welcoming reception area for guests.
- Handled mail and distributed packages to relevant team members.
- Coordinated with other departments to support daily operations.
- Scheduled appointments and maintained an organized calendar for staff
- Collected payments as needed.
Juvenile Case Manager
Abraxas Youth Center
02.2023 - 03.2024
- Coordinated family sessions and meetings
- Developed individualized care plans and personalized goals for improving client's treatment outcomes.
- Engaged with clients to identify barriers of success.
- Helped juveniles with any clinical work
- Attended court in support of the juvenile offenders
- Kept a clean work-space
- Supported staff via verbal and or physical interventions when necessary
Medical Laboratory Assistant
Wellspan Health Waynesboro Hospital
04.2021 - 02.2023
- Performed proper sterilization on the instruments
- Conducted routine maintenance on laboratory equipment to ensure operational efficiency.
- Operated automated analyzers to perform routine hematology tests.
- Collected specimens from the Out-patient department and the Emergency room
- Organized all specimens
- Restocked any and all laboratory supplies
- Loaded and unloaded centrifuges
Medical Assistant
Brook Lane Health Services
01.2020 - 05.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills.
- Ensured patient safety and comfort during their time in our out-patient office.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Documented patient's height, weight, bloodpressure and body temperature
Store Associate
Panera Bread
04.2019 - 01.2020
- Managed cash register operations to ensure accurate transactions and excellent customer service.
- Conducted regular inventory counts to maintain accurate stock levels and minimize discrepancies.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Enhanced shopping experience with attentive customer service and prompt issue resolution.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Trained new associates in customer service protocols, enhancing team efficiency and consistency.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH12-2025
Associate of Arts - Psychology
Hagerstown Community College
Hagerstown, MD12-2022
Associate of Science - Liberal Arts And Sciences
Hagerstown Community College
Hagerstown, MD12-2022
Skills
- Problem-solving skills
- Emotional Intelligence
- Guest relations
- Word processing
- Time management
- Data entry
- Patient charting
- Conflict management
Interests
Timeline
Front Office Associate
Keystone Health
03.2024 - 09.2024
Juvenile Case Manager
Abraxas Youth Center
02.2023 - 03.2024
Medical Laboratory Assistant
Wellspan Health Waynesboro Hospital
04.2021 - 02.2023
Medical Assistant
Brook Lane Health Services
01.2020 - 05.2021
Store Associate
Panera Bread
04.2019 - 01.2020
Bachelor of Arts - Psychology
Southern New Hampshire University
Associate of Arts - Psychology
Hagerstown Community College
Associate of Science - Liberal Arts And Sciences
Hagerstown Community College
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