Victoria Thieroff
Pottstown
Summary
Dynamic professional with extensive experience in customer service and clerical management at County of Chester. Proven track record in staff supervision and policy implementation, ensuring efficient operations. Skilled in conflict resolution and data entry, consistently enhancing team collaboration and achieving high standards of service delivery.
Overview
16
16
years of professional experience
Work History
Front Desk/Club Associate
Tennis Addiction Sports Club
Exton
08.2009 - 09.2010
- Customer service for front desk, pro shop, and fitness center
- Assisted pro staff with USTA tournaments, club events, and lesson scheduling
- Opening and closing responsibilities for fitness center and tennis clinics
- Membership consultation and sales
Customer Service Associate/Team Leader
Kiwi Yogurt Shop
West Chester
03.2011 - 01.2012
- Manage front of house customer care
- Store opening and closing responsibilities, including safe deposits, Cash drawer setups, employee assignments, etc
- Responsible for training and acclimating new employee to systems and operations
- Inventory monitoring and ordering
- Food stocking, prepping, and machine maintenance
- Front counter customer service
- Cashier
Server/Hostess
Julie’s Cafe
Exton
01.2012 - 02.2015
- Performing any and all server responsibilities, including seating, table prep, order taking, food delivery and check out
- Hostess and customer seating for maximize restaurant profitability
- Opening and closing responsibilities
- Operate cash register and credit card machine for ringing out customers
- Train, assist and acclimate new employees
Court Clerk II District Court 15-1-01
County of Chester
West Chester
12.2014 - 10.2018
- Updated and maintained court calendar, responded to inquiries about court procedures and resolved scheduling conflicts with attorneys.
- Trained new staff on court procedures and document handling practices.
- Verified accuracy of case information entered into the computer system prior to hearings or trials.
- Greeted visitors entering the courthouse and provided assistance as needed.
- Responded to inquiries from attorneys, law enforcement, and the public.
- Advised supervisors, judges and other office members on records, case status and other developments, alerting of approaching deadlines and procedural requirements.
- Collaborated with other departments within the courthouse to ensure efficient operation.
- Coordinated with attorneys, judges, clerks of court and other personnel to ensure smooth running of court proceedings.
- Provided customer service to the public regarding court procedures and case status.
- Provided clerical support such as typing letters, memos, orders and judgments.
- Answered phone calls from members of the public regarding inquiries about upcoming hearings or trials.
- Utilized court management software to track cases and generate reports.
- Assisted in data entry for all incoming cases into the computer system.
- Prepared and issued summons, complaints, warrants and other documents necessary for daily courtroom operations.
- Scanned paper documents into electronic format for storage in computer databases.
- Maintained confidentiality of sensitive information per legal requirements.
- Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
Clerical Supervisor District Court 15-1-02
County of Chester
West Chester
10.2018 - Current
- Developed and implemented policies, procedures, and systems for the clerical department.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Ensured compliance with county policies, procedures and applicable laws and regulations.
- Supervised and trained clerical staff to ensure efficient and accurate operations.
- Delegated work to staff, setting priorities and goals.
- Monitored and analyzed workflow processes of the clerical department.
- Interviewed and selected employees to fill vacant roles.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Resolved customer complaints or answered customers' questions.
- Researched and prepared reports required by management or governmental agencies.
- Addressed personnel issues such as disciplinary action, grievances, staffing needs.
- Used judgment and initiative in handling confidential matters and requests.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various county procedures.
- Created detailed instructions for various administrative tasks performed by staff members.
- Maintained exceptional office organization to support efficiency, professionalism and performance objectives.
- Provided assistance in resolving customer inquiries or complaints related to clerical services.
- Participated in and organized cases for county, state, and procedurals audits.
Education
BA/BS - Criminal Justice, Peace and Conflict Studies
West Chester University
01.2014
Diploma - General Studies
Bishop Shanahan High School
01.2010
Skills
- Clerical management
- Staff supervision
- Customer service
- Policy implementation
- Document management
- Conflict resolution
- Inventory management
- Data entry
- Staff training
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Cash handling expertise
- Team player attitude
- Bank deposits
References
- Gina Panichelli, Manager, Julie’s Café, Exton, PA, (484)- 888- 3352
- Anthony DeCecco, Owner/President, Tennis Addiction Sports Club, Middle States President of USPTA, Exton, PA, (610)- 721- 7003
Training
Coatesville Summer Youth Tennis training program, 2007
Additional References
Additional References Provided Upon Request
Additional Experience Accomplishments
- Successfully completed required 20 hours community service, as part of Peace and Conflict Studies, at the Chester County Crime Victims center
- Attended tour and educational seminar at Bucks County Juvenile Detention Center
- Attended tour and educational seminar at Glen Mills School for court referred young men
- Attended multiple days at Chester County District Court as part of ongoing Criminal Justice research program
Timeline
Clerical Supervisor District Court 15-1-02
County of Chester
10.2018 - Current
Court Clerk II District Court 15-1-01
County of Chester
12.2014 - 10.2018
Server/Hostess
Julie’s Cafe
01.2012 - 02.2015
Customer Service Associate/Team Leader
Kiwi Yogurt Shop
03.2011 - 01.2012
Front Desk/Club Associate
Tennis Addiction Sports Club
08.2009 - 09.2010
BA/BS - Criminal Justice, Peace and Conflict Studies
West Chester University
Diploma - General Studies
Bishop Shanahan High School
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