Victoria Zack

-Provide case management to participants.

-Work closely with a diverse population of participants which includes those experiencing homelessness and mental health issues to be self sufficient.

-Maintain clear communication and professional boundaries with participants.

-Develop service plans with goals that assist participants achieve permanent housing.

-Advocate for participants rights and access to housing, employment and other services.

-Ensure participant confidentiality.

-Maintain up to date documentation of progress and determine continued eligibility.

-Maintain good working relationships with other agencies in the community.

-Established positive rapport with participants by providing exceptional customer service and addressing their unique needs.

-Coordinated with local agencies to provide housing and prevent homelessness, decreasing homelessness.

-Maintained database of housing resources, landlords and management companies.

• Maintained a safe and nurturing environment for consumers, addressing any concerns or issues promptly.
• Developed strong rapport with clients and families through regular communication, trust-building strategies, and empathy.
• Facilitated activities that promoted social interaction and skill- building among consumers with diverse backgrounds.
• Provided transportation for consumers.
• Maintained accurate documentation of progress of goals from their Individual Support Plan.
• Supported crisis intervention efforts during emergencies by remaining calm under pressure, prioritizing safety, and utilizing de-escalation techniques effectively.
• Actively maintained consumers' confidentiality per HIPPA regulations.

• Collaborated with interdisciplinary teams to develop Individual Support Plans for consumers with complex needs.
• Facilitated activities that promoted social interaction and skill-building among consumers with diverse backgrounds.
• Improved consumers' independence through the development of Individual Support Plans and goal-setting initiatives.
• Enhanced consumers' satisfaction by providing personalized support and assistance in daily living activities.
• Supported crisis intervention efforts during emergencies by remaining calm under pressure, prioritizing safety, and utilizing de-escalation techniques effectively.
• Contributed toward program expansion by helping identify new community resources available for our consumers.
• Implemented behavior modification techniques to address challenging behaviors and improve overall consumers' wellbeing.
• Managed medication administration for multiple clients following strict protocols to ensure proper dosage and adherence.
• Participated in ongoing training opportunities to stay current on industry best practices and enhance professional growth.
• Entrusted to handle confidential and sensitive situations in professional matter.