Summary
Overview
Work History
Education
Skills
Websites
Hobbies and Interests
Languages
Timeline
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Victoria Zhuravel

Philadelphia

Summary

Dynamic Business Analyst with a proven track record at Nagarro, adept at driving data-based strategies and enhancing operational efficiency. Skilled in Salesforce and problem-solving, I excel in creating impactful reports and dashboards, fostering executive communication, and ensuring regulatory compliance. Bilingual in Russian, I enhance client satisfaction through effective support and engagement.

Overview

10
10
years of professional experience

Work History

Business Analyst

Nagarro
North Wales
08.2022 - Current
  • Partner with pharmaceutical compliance and governance teams to document business processes, ensuring regulatory adherence.
  • Support social media management system operations by tracking service tickets, addressing user support issues, and ensuring timely project delivery.
  • Create detailed reports and dashboards using analytics tools to track content operations, identify trends, and propose process improvements.
  • Lead meetings with executive leadership to communicate project status, operational risks, and data-driven insights for decision-making.
  • Set up forecasts and operational KPIs, driving data-based strategies to enhance social content governance.

Distributions Analyst

PCS RETIREMENT
Philadelphia
09.2021 - 06.2022
  • Reviewed and processed manual investment transactions including distributions, loans, and excess contributions, ensuring 100% compliance with deadlines.
  • Conducted detailed quality checks, minimizing processing errors.
  • Researched and resolved transaction and plan inquiries, supporting enhanced client satisfaction.

Operations Analyst Co-op

PCS RETIREMENT
Philadelphia
09.2020 - 03.2021
  • Resolved client inquiries through proactive, research-driven solutions.
  • Reconciled cash and share positions, ensuring alignment between recordkeeping systems and custodians.
  • Supported year-end processing initiatives and advisor fee disbursements.

Dental Assistant

CONSHOHOCKEN DENTAL GROUP
Conshohocken
10.2015 - 05.2020
  • Assisted in diverse dental procedures and managed office supply inventory.
  • Enhanced patient experiences by providing clear post-procedure care instructions.
  • Scheduled appointments and facilitated patient communication.

Education

Bachelor of Science - Business Administration

Drexel University
Philadelphia, PA
09.2021

Skills

  • Business & Technical Tools: Salesforce, Social Studio, ZeroFox, Khoros, Visio, Kapost, TSM, Relius, Microsoft Word, Excel, PowerPoint
  • Expertise: Business Process Documentation, Data Analytics, Project Management Support, Investment Transactions, Client Support
  • Soft Skills: Communication, Problem Solving, Workflow Optimization, Multilingual Communication (English/Russian)

Hobbies and Interests

  • Finance
  • Technology
  • Travel
  • Innovation

Languages

Fluent in Russian

Timeline

Business Analyst

Nagarro
08.2022 - Current

Distributions Analyst

PCS RETIREMENT
09.2021 - 06.2022

Operations Analyst Co-op

PCS RETIREMENT
09.2020 - 03.2021

Dental Assistant

CONSHOHOCKEN DENTAL GROUP
10.2015 - 05.2020

Bachelor of Science - Business Administration

Drexel University

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Victoria Zhuravel