Summary
Overview
Work History
Education
Skills
Certification
Projects
Extracurricular Activities
Timeline
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Vignesh Munagla

Downingtown

Summary

I'm excited to apply for the intern role at SEVN-X. Skilled in diverse installation, maintenance, and repair tasks across various industries. Possess hands-on experience in troubleshooting complex issues and delivering efficient solutions. Demonstrated ability to adapt quickly to new technologies and methodologies with strong problem-solving skills. Improved operational efficiency and equipment longevity through proactive maintenance strategies. Resourceful Technician known for high productivity and efficiently completing tasks. Skilled in troubleshooting, preventive maintenance, and equipment repair. Excel at time management, problem-solving, and communication, ensuring seamless operations and team coordination.

Overview

2
2
years of professional experience
1
1
Certification

Work History

IT Work Technician

SPS Technologies
Jenkintown
09.2024 - 04.2025

Resolved support tickets via ServiceNow, driving swift resolutions and enhancing user satisfaction.

Provided hands-on technical support for hardware, software, and networking challenges.

Collaborated with external vendors to address technical issues and enhance network infrastructure.

  • Operated specialized diagnostic tools used to identify system faults.
  • Ran tests on newly repaired machinery and equipment to confirm proper functionality.
  • Installed new components or replaced defective parts to restore functionality.

IT Support Technician

Wharton School
Philadelphia
09.2023 - 03.2024

Diagnosed and resolved hardware and software issues for desktops, laptops, and printers.

Documented technical procedures and solutions to facilitate knowledge sharing.

Provided clear communication in response to ticket inquiries.

Troubleshot diverse IT services across multiple applications and operating systems.

  • Assisted customers with password resets, account unlocks, and security settings adjustments.
  • Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
  • Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
  • Analyzed support tickets to identify trends and recommend product improvements to the development team.

Education

Bachelor of Science - Computer Security

Drexel University
Philadelphia, PA
01.2026

Skills

  • Cybersecurity operations and risk management
  • Incident response and vulnerability management
  • Threat intelligence and assessment
  • Endpoint and application security
  • Identity and access management
  • Web security practices
  • Network security solutions

Firewalls and IDS/IPS systems

  • VPNs and cryptography techniques
  • Programming languages: Python, PHP, HTML, CSS
  • Network tools: Nmap, Wireshark
  • Software applications: Microsoft Office, Google Suite, GitHub, Helpdesk
  • Operating systems: Windows, Linux (Kali, Ubuntu, Red Hat)

Certification

  • CompTIA Security+, 02/01/25
  • CompTIA A+, 04/01/24

Projects

Windows 11 Security Migration, SPS Technologies, 01/01/24, Patched zero-day vulnerabilities during enterprise-wide OS upgrades. VEX Robotics Firmware Security, Malvern, PA, 01/01/19, Exploited embedded system flaws to improve secure coding practices.

Extracurricular Activities

EXTRACURRICULAR:

Commuter Student Association: Philadelphia, PA 

Member, October 2021 to Present

●  Generated a positive atmosphere within the community by organizing events and social gatherings.

VEX Robotics: Malvern, PA

Robotics Team Member, September to August 2019

●  Proficient in addressing minor and major mechanical and code-related issues for the team robot.

Timeline

IT Work Technician

SPS Technologies
09.2024 - 04.2025

IT Support Technician

Wharton School
09.2023 - 03.2024

Bachelor of Science - Computer Security

Drexel University

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Vignesh Munagla