Vikki Boyer

Aided patients in the selection of eyeglass frames appropriate for their prescription and style preferences.

Calibrated segment heights, vertex and pupillary distance, and pantoscopic tilt to customize the eyeglass order and create a perfect fit.

Filed claims with vision insurance companies to garner payment for optical services.

Explain to patients the lens options and their benefits.

Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.

Operated the lensometer, including verifying prescriptions, seg height, prisms, and pupillary distance.

Kept work areas clean, organized, and safe to promote efficiency and team safety.

Received and submitted payments by cash, credit cards, and check.

Established positive relationships with customers, staff, and management.

Supervised and managed opticians using feedback, constructive conversation, and leading daily activities on the sales floor.

Interacted with customers to help determine or suggest the best eyewear for their needs and desired look.

Enforced HR policies and procedures.

Explain prescriptions, optical terminology, and products to customers.

Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.

Assisted OD in verifying insurance eligibility and confirming eye exam appointments.