Vince Sposato
Wayne
Summary
Results-driven customer relations and sales professional with experience building client relationships, identifying customer needs, and recommending solutions that support revenue growth and retention.
Overview
9
9
years of professional experience
Work History
Coaching Assistant
Conestoga High School
09.2024 - Current
- Evaluated individual strengths and performance to place team members in positions where they could contribute most effectively.
- Modeled professionalism, accountability, and teamwork while representing the program in competitive and training environments.
- Developed structured training plans and coaching sessions that improved team development, communication, and overall performance.
Customer Relations Representative
State Farm
09.2022 - Current
- Managed high-volume inbound customer interactions and directed inquiries efficiently to
support a seamless client experience. - Built and maintained strong customer relationships by providing accurate account, policy, and service information that increased trust and retention.
- Applied consultative selling techniques to uncover client needs and recommend relevant insurance products and service solutions.
- Strengthened product knowledge and sales skills continuously to improve customer conversations, increase cross-sell opportunities, and support performance goals.
- Delivered responsive customer support while assisting with product selection, resolving concerns, and reinforcing a positive brand experience.
- Responded quickly to prospective customer inquiries, helping convert interest into qualified conversations and service opportunities.
Personal Trainer
All Star Baseball Academy
09.2021 - 09.2022
- Built trust with clients by identifying goals, addressing challenges, and delivering personalized coaching and support.
- Motivated clients to stay engaged and achieve measurable progress through strong communication, follow-up, and accountability.
- Used client feedback to adjust coaching strategies, improve satisfaction, and strengthen long-term client relationships.
Cashier
New Wayne Pizza
11.2017 - 08.2020
- Supported daily business operations with flexibility and reliability during high-traffic periods.
- Processed cash, check, and credit card transactions accurately while maintaining efficient front-of-house service.
Education
Bachelor of Arts - Media and Communications
Ursinus College
Collegeville, PA05-2021
Skills
- Consultative Selling
- Customer Relationship Management
- Lead Qualification
- Upselling and Cross-Selling
- Objection Handling
- Client Retention
- Account Support
- Communication
- Prospect Response
- Product Knowledge
- Team Collaboration
- Problem
Solving
Timeline
Coaching Assistant
Conestoga High School
09.2024 - Current
Customer Relations Representative
State Farm
09.2022 - Current
Personal Trainer
All Star Baseball Academy
09.2021 - 09.2022
Cashier
New Wayne Pizza
11.2017 - 08.2020
Bachelor of Arts - Media and Communications
Ursinus College