Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Vincent Soda III

Clifton Heights

Summary

Dynamic Casino Supervisor with proven expertise in training staff and optimizing schedules. Excels in problem-solving and maintaining operational integrity to enhance customer satisfaction. Detail-oriented manager skilled in staff coordination and customer relationship management. Developed training programs and implemented effective fraud prevention measures, ensuring compliance and enhancing operational integrity. Results-driven professional with extensive experience in team leadership and training development. Successfully designed training materials and coordinated staff schedules, contributing to improved customer service and operational efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Casino Supervisor

Caesars Entertainment
Chester
12.2024 - Current
  • Trained new staff on procedures and customer service standards.
  • Provided guidance on gaming rules, procedures, and policies to staff members.
  • Coordinated shift schedules to optimize staffing efficiency.
  • Monitored gaming activities to maintain operational integrity and fairness.
  • Assisted in the development of training materials related to fraud prevention techniques.
  • Prepared and processed tax documents for patrons, ensuring accuracy and adherence to regulations.
  • Verified confidential personal data to ensure compliance with casino regulations.

Professional Dog trainer

Rover.com
Philadelphia
01.2019 - Current
  • Conducted group classes to educate owners on canine behavior and training techniques.
  • Designed customized training programs for various dog breeds and behavioral issues.
  • Utilized positive reinforcement methods to encourage desired behaviors in dogs.
  • Provided ongoing support and guidance to dog owners throughout training processes.
  • Led workshops on responsible pet ownership and effective communication with dogs.

Manager

Turkey Hill
Honey Brook
12.2020 - 05.2023
  • Supervised daily store operations and ensured compliance with company policies.
  • Coordinated staff schedules to optimize workflow and customer service.
  • Managed inventory levels and ordered supplies to maintain stock availability.
  • Trained new employees on operational procedures and customer service standards.
  • Resolved customer complaints and provided effective solutions to enhance satisfaction.
  • Implemented safety protocols to promote a secure working environment for staff.

File Clerk

Abel Law Group
Philadelphia
01.2019 - 12.2020
  • Organized and maintained legal files and documents for efficient retrieval.
  • Processed incoming and outgoing mail to ensure timely communication.
  • Assisted attorneys in preparing case files for court proceedings.
  • Coordinated with staff to manage document requests and retrievals.
  • Ensured compliance with legal documentation standards and protocols.

Education

High School Diploma -

North East Learning Center
Philadlphia
06-2020

Skills

  • Staff training
  • Gaming regulations
  • Schedule coordination
  • Fraud prevention
  • Tax document processing
  • Customer relationship management
  • Conflict resolution
  • Effective communication
  • Team leadership
  • Performance monitoring
  • Team management

Certification

  • PA Gaming License 1 (g1)
  • PA Gaming License 2 (g2)

Languages

English
Professional

Timeline

Casino Supervisor

Caesars Entertainment
12.2024 - Current

Manager

Turkey Hill
12.2020 - 05.2023

Professional Dog trainer

Rover.com
01.2019 - Current

File Clerk

Abel Law Group
01.2019 - 12.2020

High School Diploma -

North East Learning Center

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Vincent Soda III